Metropark Hotel Kowloon

“Good comfortable stay”

Visited the place with family including my 5 year old child. The staff and amenities both are good. Non availbility of vegetarian options in breakfast is a challenge for Indian travellers. Proximity to night market is an advantage. Overall, a good and comfortable stay.

“Good location but not a 4 star experience”

The hotel is well located with easy access to buses and a regular free shuttle bus to the nearest metro station. First impressions were that the public areas were quite dated but we were pleasantly surprised by the room which was spacious, well appointed and appeared more modern. We arrived early m… more

The hotel is well located with easy access to buses and a regular free shuttle bus to the nearest metro station. First impressions were that the public areas were quite dated but we were pleasantly surprised by the room which was spacious, well appointed and appeared more modern. We arrived early morning off a long overnight flight and were told we could not check in until 3pm. They offered to store our bags but there were no facilities offered to get changed and freshen up other than public toilets which wasn't ideal. The entrance is on the ground level with the lobby, restaurant and check in one floor above. If there are stairs we did not find them in our 3 night stay which meant the lifts were chaotic as many people were using them for this one floor journey to get in and out of the hotel as well as access all the other floors. Breakfast had options to suit different nationalities and dietary requirements but was a bit limited. We ate a meal in the restaurant which was tasty and lots of people seemed to enjoy a good value fixed price evening buffet but we did not go for this option. We were disappointed that the bar mentioned on the website is no longer open and that no water is available in the rooms. The vending machine in the lobby with water does not take any western credit cards offering only local payment options so we found the nearest 7- 11 a few doors down and stocked up for a fraction of the price. Overall we didn't feel this hotel offered a 4 star experience but we enjoyed our stay and it was good value for money in a convenient part of town.

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“Hotel is a shadow of itself since covid”

Having previously stayed in this hotel several times a year from birth to 2017, my first visit in 2024 after COVID made me realise the place really isn't the same anymore. Checkin: When I was checking in at 2am, I was hurriedly chased to enter my pin code - despite asking the staff member (Gene Fa… more

Having previously stayed in this hotel several times a year from birth to 2017, my first visit in 2024 after COVID made me realise the place really isn't the same anymore. Checkin: When I was checking in at 2am, I was hurriedly chased to enter my pin code - despite asking the staff member (Gene Fang) to calm down and that I needed a few minutes to transfer the correct funds to the correct card. It was a far cry from the previous relaxing experiences I've had getting checked in on the 17th floor. Reception: I also received a hold charge prior to my stay, which following an email it was confirmed to me that this amount would be deducted from the total booking fee. When this did not happen when I checked in, I had to waste time to confirm with the reception staff myself. They did not seem helpful and made me seem like I was dumb. Moreover, when requesting late checkout and asking if I could get for cheaper due to being a gold rewards member , I was told no. After pressing the issue the staff member called her manager and said the customer is being annoying. Only then I got a cheaper price - following an insult. Concierge: No one says hello or smiles! Gone are the days where they wore suits and had bell boys! No service with a smile anymore. Lifts: Shame that the escalators are not running from G to the Lobby on floor 1 too, which creates significant traffic for the four lifts which do require some maintenance. All in all, it was nostalgic to return but the hotel is a shadow of itself. No shuttle to TST, no SipSipBar, no club floor and no proactive staff.

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“METROPARK HOTEL KOWLOON”

Our room was not ready when we arrived. Water is not free. They charge the guest three dollars per bottle.