Le Méridien Hong Kong, Cyberport

“An absolute gem with an excellent team”

I've been staying at Le Meridien Cyberport pretty regularly ever since their most recent renovations. In my opinion, this hotel has the perfect balance of comfort, luxury and value in Hong Kong. The location is away from the downtown areas but if you're in town to visit friends/family/relatives lik… more

I've been staying at Le Meridien Cyberport pretty regularly ever since their most recent renovations. In my opinion, this hotel has the perfect balance of comfort, luxury and value in Hong Kong. The location is away from the downtown areas but if you're in town to visit friends/family/relatives like for me then this ends up being a plus, and if you need access to Central, there is an hourly shuttle bus. For starters, the hotel has both King and 2-Twin rooms. The twins are larger than single beds (about 4 feet wide) so are a good option for 3 people stays if a roll out bed isn't the comfort you're looking for. Each room has 'smarts' where the lights and blinds (including blackout blinds) can be controlled from the side of your bed. Some rooms have a bathroom with a large electrochromic window into the room (that can be made translucent or opaque, depending on if you prefer extra light or privacy). I really appreciate that the hotel provides a large number of Platinum/Titanium/Ambassador Elite benefits, including late checkout, and a wonderful Elite breakfast, an 'all you can eat' served in their Southside restaurant, and features very good Western and Cantonese staples, from congee, dim sum and fish balls to omelets, salad and pastries. Even on long stays, I found the selection to be excellent; and if that isn't enough, some special treats are served on some days (for example, pistacho portuguese egg tarts!), including some brought out table-to-table by their chefs. And if that isn't enough, the hotel has a few (paid) Dining options that are very good - special shout out to Nam Fong for their creative and high quality dinner entrees. I love that the staff are very accommodating with requests. For example, I drink a lot of tea, and while the room comes with a kettle and coffee/tea is restocked daily, the team was happy to overstock our room with a larger variety of tea. I really also appreciated the flexibility of the housekeeping team; some days I needed to be back in my room between lunch and dinner, and the team was happy to make up my room around my availability. As well, I'm happy to say that in the unlikely event of rough edges (which after so many long stays, I've had a chance to see ups and downs) the staff handled the downs very well. In general, every time I stay here, I end up really appreciating the tremendous effort the team at the hotel have put towards both the hard product and soft product. While much of Hong Kong is not generally known for warm hospitality, Le Meridien Cyberport has to be the one exception in the most positive way, where most staff at every level and with every interaction are genuine, sincere, and friendly. I'm sure much of this is due to the hard work the leadership team puts into the hotel; on most days you'll see the GM and his leadership team around the hotel, be it the lobby, restaurants, or guest room hallways. This means that every time we're back we see many of the same friendly faces, which we definitely appreciated. Thanks for taking care of us for all of our stays, and see you all again soon.

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“Vacation time”

It is located at a good location and has amenities around it. Room size is decent and staff is very helpful and can provide tips for local touring/exploring. Just one point that it is not in city centre and it will take some time to get to Hong Kong Central through their shuttle service.

“What a gem in the mist of a busting and busy Hong Kong…”

This is one of those stay that you can truly relax in the room and the overall environment. As an avid global traveler both for business and pleasure, this Marriott property is truly exceptional. The GM Mr. Pierre, has been especially attuned to ensure his guests are having an indelible experience … more

This is one of those stay that you can truly relax in the room and the overall environment. As an avid global traveler both for business and pleasure, this Marriott property is truly exceptional. The GM Mr. Pierre, has been especially attuned to ensure his guests are having an indelible experience at the property. As a Marriott Titanium member, my room has been upgraded to a nice ocean view room prior to my arrival. And the hotel has been gone through a massive transformation. This is one of the most comfortable room that I have stayed in… across brands. In this day and age… with extremely competitive hospitality industry, I perceive the La Meridian Hong Kong with Mr. Pierre at the helm to posses exceptional value. If you are someone whom is seeking a perhaps one or two days of sanctuary from you hectic daily grim… this place is for YOU!!! I am looking forward to my next visit… soon! Cheers…

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“A Le Méridien living up to its name”

I would highly recommend Le Méridien Hong Kong Cyberport. Whilst part of a large chain, this hotel has a truly boutique style feel. From the music in the lift to the many touches of Frenchness around the public areas and inside the room, the property pays a great tribute to the brand’s roots. The r… more

I would highly recommend Le Méridien Hong Kong Cyberport. Whilst part of a large chain, this hotel has a truly boutique style feel. From the music in the lift to the many touches of Frenchness around the public areas and inside the room, the property pays a great tribute to the brand’s roots. The room I was given was very functional, and I particularly enjoyed the high-tech TV. Minibar was well furnished, with an Illy Coffee machine slightly difficult to use at first until I got the hang of it. Bedding is top notch, and whilst the room I had was of the smallest size, it didn’t feel cramped. The bathroom was quite spacious; sadly no bathtub but the rain shower was adequate. One thing I would recommend the hotel to take note of is to put the toothpaste separately from the toothbrush. When I asked housekeeping for a toothpaste, I was told to take it from the toothbrush which is such a waste plus the toothpaste provided isn’t even enough for a one time use. The in room safe and closet are both very spacious; I particularly enjoyed the fact that the closet can be opened from both the corridor entrance as well as the bathroom; kudos to the designers! Room was very clean and I really enjoyed having turndown service. A small chocolate placed on the bed would be of no harm, this would make the turndown experience more memorable. The only thing in the room that disappointed me is the laundry service and I hope management can review it in line with other 5 star hotels. All Marriott hotels I stayed at in Hong Kong return normal laundry service on the same day at 7pm provided you gave it at 9 or 10am. This hotel returns it only the next day by 7pm and the express service seems to surcharge HK$1000 per time. Even the most luxurious hotels don’t have such prices for express service. Having a same day normal laundry service is quite essential in a 5 star premium property especially for business travelers. The wake-up call service is personalised which I really appreciate. The operator calls you instead of a robot; I hope it stays this way! I dialled the operator a few times to ask questions about transportation and request amenities; very good phone etiquette from the switchboard. However, after midnight, it seems operator switches to reception and the phone etiquette of reception staff isn’t as good. Requests for ice take over half an hour to reach the room. A 24/7 operator service could be considered. Back to the good things, room service is one of the best I have ever had: the quality was exquisite and so was the presentation. A true example other hotels should take! One thing however is the lack of night menu. The hotel should consider having a night menu for people arriving late, this is what premium properties normally do, they have a 24 hours room service with limited choices after 11pm. One of the thing I was looking forward to the most is the breakfast. What an amazing spread with products of great quality! I can confidently say this is one of the best hotel breakfast I’ve ever had after Grand Hyatt Hong Kong. As a platinum member, it was included. Only thing that the hotel lacks F&B wise is a club lounge, probably because it doesn’t have enough rooms. Still, the 4th floor has plenty of space to hold a club lounge like area with many tables near the meeting room; a few evening amuse bouche and drinks for elite members would be appreciated. Talking about drinks, Latitude 22 bar team crafts amazing cocktails of your choice. Their creativity is simply stunning! Don’t let the hotel’s location shy you away! It is only a 20 minutes ride from Central and there is a free shuttle bus hourly. Overall and despite the few flaws mentioned, this was an wonderfully relaxing holiday and I would stay there again without hesitation.

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