Hyatt Regency Hong Kong, Tsim Sha Tsui

“Thank you Hyatt TST”

This was our second visit to the Hyatt TST. We are due back in Hong Kong in March 2025. Based on our two experiences we will save ourselves the hassle of tedious hotel comparison web-sites and will undoubtedly book in to Hyatt TST again. For us the location is perfect. The facilities are of a very … more

This was our second visit to the Hyatt TST. We are due back in Hong Kong in March 2025. Based on our two experiences we will save ourselves the hassle of tedious hotel comparison web-sites and will undoubtedly book in to Hyatt TST again. For us the location is perfect. The facilities are of a very high standard. The eating options are varied and excellent (with guest discounts). The price is not the cheapest but there are numerous packages and room alternatives; ultimately you “get what you pay for”. In that respect what has made this our hotel of choice is that the staff are all second to none. They go out of their way to ensure the customer gets the best experience. In our case we were celebrating our daughters 30th birthday. We were given a dedicated room, with a cake, banners and balloons! All of this effort came from a simple request to reserve a space in the lounge so we could have breakfast together. Thank you one and all at the Hyatt TST

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“Exceptional Service and Memorable Stay for Our Family”

Our family recently spent a month at the Hyatt Regency Tsim Sha Tsui, and we couldn’t have asked for a better experience. After the pandemic, it’s not uncommon to see hotels scaling back on services, but this was not the case here. From check-in to housekeeping, and especially the Regency Club loun… more

Our family recently spent a month at the Hyatt Regency Tsim Sha Tsui, and we couldn’t have asked for a better experience. After the pandemic, it’s not uncommon to see hotels scaling back on services, but this was not the case here. From check-in to housekeeping, and especially the Regency Club lounge, the level of service we received was exemplary and far exceeded our expectations. The team at the Regency Club on the 23rd floor deserves a special mention. Their professionalism, attentiveness, and genuine care made a significant impact on our stay. They made us feel at home, remembering our preferences and adding personal touches to our daily experiences. Isabelle, Stephanie, and Conan were absolutely wonderful, consistently going above and beyond to make us comfortable. Conan, in particular, stood out—he consistently remembered our family’s preferences and made sure to accommodate us each time we visited. For example, he not only remembered that our daughter prefers apple juice, but he made a point to offer it every time we were there. He also kept my mom’s preferences in mind, ensuring everyone felt well-cared for. His friendly demeanor and proactive assistance truly made our evenings in the lounge a highlight of our stay. Midway through our stay, we had to change rooms, and we were impressed by how seamlessly the housekeeping team managed the transition. They remembered all our preferences and had everything set up in our new room, from the number of hangers and luggage racks to towels and slippers for each guest, all without needing any reminders. It’s rare to find such attention to detail and commitment to excellence. That said, our experience with the wait staff at the back of the breakfast restaurant near the lobby was a bit different. On one morning, we ordered a pot of coffee from a male staff member when we first arrived. We then watched him clean several tables before finally reminding him about the coffee. Despite this, we still didn’t receive it for quite some time. We then observed him assisting other staff at the coffee machine instead. On subsequent visits, when seated at the back of the restaurant, our plates were left piling up throughout our 45-minute meal without anyone clearing them or checking in once. Even after guests had left, plates remained on tables. This level of service felt below what we would expect from a hotel of Hyatt’s caliber, particularly when compared to the attentive service we experienced in other parts of the property. Overall though, we could not have been happier with our choice. The Hyatt Regency TST has set the bar incredibly high, and we will certainly return here for our future visits to Hong Kong. Thank you for making our month-long stay so memorable!

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“So good to be back”

My first trip back to Hong Kong after Covid. Stayed at Hyatt Regency Hong Kong. The reception staff and manager Kit were friendly and enthusiastic, making us feel like coming home. The room was immaculate and clean. The house keeping is professional. I always feel comfortable using this hotel.

“Average”

Visited for a family vacation in October '24 , Had booked 2 rooms for 3 nights , Can be better than the photos ...also the room needs Renovation as per the Tariff ...only thing good is the location / Buffet breakfast / right above MTR and K11 MALL .