Courtyard By Marriott Hong Kong Sha Tin

“Good Comfortable Spacious Room, Executive Lounge Staff Not So Competent”

While a bit out of the way in the suburbs, it's fairly easy to access the city with Shek Mun train station under 10 minutes' walk away and a lot of buses right in front including the airport (A41P), Mongkok (87D), and HK Island (680). My room facing the river and the racecourse was quite spacious b… more

While a bit out of the way in the suburbs, it's fairly easy to access the city with Shek Mun train station under 10 minutes' walk away and a lot of buses right in front including the airport (A41P), Mongkok (87D), and HK Island (680). My room facing the river and the racecourse was quite spacious but it is starting show its age with peeling wallpaper. Nevertheless, it is clean with good soundproofing. I had a very comfortable stay and their price is quite good given the distance from the city centre. Lounge staff are a bit of a hit and miss though, and given my elite status, I didn't appreciate them reciting the rules at me when their job should be to find a solution for the customer in a crowded members' lounge with no seats. I did not hestitate to tell him off for such disrespect. You don't need to treat incompetent people nicely.

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“Great price, but not great value”

This is consistently the cheapest Marriott Bonvoy hotel in Hong Kong but there are some reasons for this. As many have already said, front desk service is some of the most rude and dismissive of any hotel. The staff focus on simply getting you out of the way, not solving problems. This shows how … more

This is consistently the cheapest Marriott Bonvoy hotel in Hong Kong but there are some reasons for this. As many have already said, front desk service is some of the most rude and dismissive of any hotel. The staff focus on simply getting you out of the way, not solving problems. This shows how cynical the management here is. It doesn't cost anything for staff to actually treat guests with kindness, which never ever happens here. On the other hand, breakfast and housekeeping staff are lovely and do their jobs with a smile and lots of grace. The rooms are big for Hong Kong, but quite basic. There is not really a meaningful difference between river and city view, especially on higher floors. Bonvoy status recognition is generally quite bad and slightly confrontational. Executive lounge is small and always overcrowded, so most of the time you are sitting in a conference room. The hotel is 45 mins from Tsim Sha Tsui by MTR and 1 hour from Hong Kong station.

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“Average-good hotel. Location and restaurant options sub-optimal. Good sauna. Some exceptional staffs; overall mediocre.”

I’m a 20 year Bonvoy member: 14 year as Gold, 10 year as Platinum and I stayed in Shatin Courtyard for 92 consecutive days in 2024 so I think I’m highly qualified to say something. What I like about this hotel: 1. 30-day package is a great value for money ONLY if you are Platinum, i.e. you get a… more

I’m a 20 year Bonvoy member: 14 year as Gold, 10 year as Platinum and I stayed in Shatin Courtyard for 92 consecutive days in 2024 so I think I’m highly qualified to say something. What I like about this hotel: 1. 30-day package is a great value for money ONLY if you are Platinum, i.e. you get access to Executive Lounge and free breakfast. If not, there are better 5-star hotels out there with better location and amenities in proximity, such as Nina Tsuen Wan West, 20% cheaper than Courtyard with better location and surrounding restaurants. 2. Location is okay if you are local, Shek Mun subway is 8 min walk away and has a wide variety of local cuisines. Hard to find authentic western food though, you would have to go to Shatin or TST for it. Thus, location wise, I prefer somewhere else, but this is still okay. 3. If you get room upgrade great river (which I did after painful fight) and racecourse view, then it’s nice. And it’s pleasant to walk or jog by the river during sunset. 4. The outside swimming pool and sauna are pheromonal – not many 4-star hotels offer such facilities, and I visit them almost daily 5. The breakfast is comprehensive, it comes with western, Chinese and Indian food. Gained 5 pounds in 90 days. 6. The executive lounge offers a great race-course view and printer and happy hour, which is perfect for me as I need to get on the work and for print out as well. 7. Some staffs really go extra mile to help. My housekeeping lady (曾彩花) is always of greatest standards and shows understanding of a long stay need (more in room food and trash, etc). Connie at the Momo Café greets me in my surname at reception every morning and says goodbye (with my surname) when I leave (none others do so). Shan at Momo Café always ask me what special drink I want that morning. Charles from concierge was so helpful that when I checked out he helped me carry all the luggages to my limo while it’s rain. It was These are some of the very good staffs that Courtyard Shatin is remembered for. 8. Summertime is interesting. Hotel is close to sport college so get to see a lot of families bringing their kids to competition over summer. Even the Manchester United Junior stayed in this hotel. Sports is a great theme. What I don’t like about this hotel 1. Food and wine at executive lounge are suboptimal so I think I only check in <5 times in the past 90 days. It’s also under-staffed so if you go in the morning, the lounge is always dirty and messy. The table and restroom need better cleaning and sanitization as there were two times that I got a red eye after spending hours working at the lounge. 2. Dealing with sales staffs was unpleasant with me – maybe if you are doing events/functions, it could be different. And it seems to me the reception has conflicts with them too. When I booked through the sales for the first time, the price is the same as the web but didn’t offer Platinum member level upgrade upon availability. But you can get upgrade upon availability if you order through web with the same price. I booked through the web first and thought since it’s same price, why not let the sales team hit their KPIs so I cancelled the booking at web. I thus ordered through sales team instead but told the sales no upgrade upon availability is not acceptable. When I checked in, I was told there is no upgrade option if you book with sales team. If I didn’t fight with the reception and whoever the manager they report to, I would be ending up in a room with factory view and it would much worse experience. I guess sales are more transactional and event driven and not so much about Marriott brand as a whole. 3. The hotel is run very lean (I would say too lean, a bit under-staffed and under-serviced) and cost-effectively. It could be a very nice Marriott Bonvoy hotel if they just spend more resources at the lobby, better cleaning and food at the lounge. For example, you never get the Twining tea bags at the Momo’s bar table unless you ask; but they actually put them on the day when I believe it’s the Marriott HQ staff comes in for quality check. But then I guess the mgmt. team believe cost effectiveness is more important. Oh well… 4. The Chinese restaurant at the first floor doesn’t offer discount for hotel member, which I think is wrong. BD team shall discuss with them so all hotel guests shall get a discount with room and card. I dined there once, asked them if I get Bonvoy discount, they said no but if you do ala carte they will give me 10% discount. When I checked, there was no discount. I complained and they said they would never give out discount so they didn’t believe any staff would tell me 10%. They asked me who said that, but I wasn’t able to remember which female staff who said that and ended up with a pretty bad experience for a HK$2000 dinner for 5. So bottom-line, I probably won’t go back again. Would try others for different experience. Interesting back in 2005, I stayed in Grand Hyatt Hong Kong for 30-40 days and it became one of my best experiences. Courtyard is my favorite brand (superb nice four-star with almost 5 star experience, it’s the only four star who consistently offer iron board and iron in every room!) and sadly this has the best facilities but not the best Courtyard experience. What I found more interesting is I didn’t get a review from email. And I could not review at the website (there’ no link, it only said you can review upon a completed stay). I called reservation center and they said I am welcome to send to hotel itself. Don’t understand why they made it so hard for customers to review. So I decided to put my review at TripAdvisor.

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