Sofitel Hangzhou Westlake

“Top Notch Service at Sofitel Hangzhou West Lake”

This is probably our fifth or sixth stay over the past 12 months at this hotel. Location is perfect, just an underpass away from west lake restaurants/attractions. But location is the only thing that makes this hotel stand out, it’s the service level that’s top tier for all the departments that w... more

This is probably our fifth or sixth stay over the past 12 months at this hotel. Location is perfect, just an underpass away from west lake restaurants/attractions. But location is the only thing that makes this hotel stand out, it’s the service level that’s top tier for all the departments that we interacted with. We stayed for one night on 25th May after flying in to Hangzhou Xiaoshan International Airport. Had breakfast in the morning and just commented to the manager at Kwee Zen that there are no mango juice in the breakfast spread. He then asked when will we be having breakfast again at the hotel and we replied that we will be staying for three nights from May 31st onwards. He actually took the trouble to arrange for mango juice to be served during those days that we came back to stay.

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“很nice的酒店”

The hotel is next to the West Lake, with a good geographical location and convenient transportation, and it is convenient to go anywhere. This time I was traveling with my friends and visiting Hangzhou. My friends and I liked this hotel very much and were very satisfied! After entering the hotel,... more

The hotel is next to the West Lake, with a good geographical location and convenient transportation, and it is convenient to go anywhere. This time I was traveling with my friends and visiting Hangzhou. My friends and I liked this hotel very much and were very satisfied! After entering the hotel, the formalities at the front desk are very professional, the speed is very fast, and the service attitude is very good. Most importantly, the guest relationship Jessica who received us left a deep and beautiful impression on me. She provided very warm and thoughtful service, which made me feel very warm! The room given to us is also very good and spacious, which is a wonderful stay experience.

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“Amazing hotel at reasonable price”

⭐⭐⭐⭐⭐ My recent stay at Sofitel Westlake Hangzhou was an absolute delight, earning this hotel a well-deserved five-star rating. The location alone is reason enough to choose this establishment, as it sits in the heart of Hangzhou and offers breathtaking proximity to the Westlake. The picturesque... more

⭐⭐⭐⭐⭐ My recent stay at Sofitel Westlake Hangzhou was an absolute delight, earning this hotel a well-deserved five-star rating. The location alone is reason enough to choose this establishment, as it sits in the heart of Hangzhou and offers breathtaking proximity to the Westlake. The picturesque surroundings made my stay truly magical, and the convenience of being just a short stroll away from Westlake added an extra layer of charm. The hotel's proximity to several shopping malls, approximately a 10-minute walk away, further enhanced the overall appeal. It provided a perfect blend of tranquility by the lake and the vibrant energy of nearby shopping districts. While the room may have shown signs of aging, its spaciousness more than made up for it. The comfortable and well-appointed accommodations offered a relaxing retreat after a day of exploration. The staff at Sofitel Westlake Hangzhou were a standout feature of my experience. Their warmth, friendliness, and genuine helpfulness created a welcoming atmosphere throughout my stay. From the front desk to the housekeeping staff, everyone contributed to making my time at the hotel memorable. One of the highlights of my stay was the sumptuous breakfast spread. The variety and quality of the offerings exceeded my expectations, ensuring a delightful start to each day. It was a true culinary treat that catered to different tastes and preferences. For those who cherish the beauty of Westlake, Sofitel Westlake Hangzhou is an exceptional choice. The unparalleled location and the overall experience make it a top-tier hotel in Hangzhou. However, if your preference leans more towards a newer setting closer to the shopping district, the Wyndham Grand Plaza may be a suitable alternative. In conclusion, Sofitel Westlake Hangzhou is a gem for Westlake enthusiasts seeking a perfect blend of luxury, comfort, and convenience.

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“Will stay here again!”

Very nice hotel with friendly staff! Me and my daughter stayed for more than a fortnight and the staff learned to recognise us very quickly. They were always very forthcoming at the breakfast buffet, bringing us tea and trying to satisfy my craving for salted duck eggs, century eggs, peanuts and ... more

Very nice hotel with friendly staff! Me and my daughter stayed for more than a fortnight and the staff learned to recognise us very quickly. They were always very forthcoming at the breakfast buffet, bringing us tea and trying to satisfy my craving for salted duck eggs, century eggs, peanuts and what not. But the best was the cleaning lady Sun Jing 孙静, so nice, open, friendly and helpful! I hope she will still be there when I stay the next time! I definitely would stay at Sofitel Westlake again, it is in the center of Hangzhou Westlake area. So the Rotary meeting I wanted to attend was right there! And the Liangzhu project with a lot of artists from all over the world which my friend attended also had their Hangzhou lunch at the hotel’s lunch buffet. I heard their dinner buffet is good as well. My friends who live close by often go there to eat. We also had à la carte dinner in a chambre separèe which presented exquisite food. The only negative thing is that they don’t seem to have a lot of environmental awareness yet, so I think they might have changed our towels every day, despite our not letting them be on the floor. Also the central heating was a bit too high, and very loud, until I figured out that it could be turned off … My warmest recommendations for Sofitel Westlake. You can’t find a better location in Hangzhou!

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