Description
Facilities: The hotel has 227 rooms, including 12 junior suites, 163 single rooms and 10 double rooms, which are located on 8 storeys and are reachable by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange serv… more
Meals: Various dining options are available, including a dining room, a breakfast room, a café, a bar and a pub. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. Catering options include bed and breakfast, full board and all-inclusive.
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- Parking
- Parking
- Parking near the hotel
- Valet parking
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Kids´ club
- Breakfast room service
- Room service
- Laundry
- Luggage storage
- Safe
- Ironing board
- Iron
- Newspapers
- Car hire
- Cash machine
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Trouser press
- Wake-up call
- Ironing service
- Sale of tickets
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Coffee maker
- Hair dryer
- Banquet and event room
- Bike rental service
- Medical service
- Vending machines
- Wedding service
- Postal service
- Cloakroom
- Children’s pool
- Year-round indoor pool
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Breakfast room service
- Facilities for events and banquets
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Jacuzzi
- Swimming pools
- Full spa
- Children’s pool
- Sunbeds
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Self-service laundry
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Entertainment
- Club
- TV lounge
- Shops in hotel
- Aerobics
- Dance hall
- Shuttle transfer
- Airport transfer
- Transfer to the train station
- Children
- High chair
- Bars
- Coffee shop
- Vending machines
- Bar
- Tea and coffee in common areas
- Activities
- Bike rental
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly rooms
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
- Deposit:
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- General
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- Administration fee
Good to know
About the deposit
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Excellent
Based on 1200 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Hangzhou
Showing 5 featured reviews out of 1200 TripAdvisor reviews
C
Callie C
19/11/2024
“Hotel location is super good”
The hotel location is right in front of west lake, very convenience and good location. Behind the hotel is a shopping paradise, all branded items are right there. Hotel staffs are helpful and well train. Room are clean and bed are comfortable. In the room you can view the beautiful west lake.
M
May M
Hong Kong, China
29/10/2024
“Unforgettable Top-Tier Comfort and Service of Grand Hyatt”
I’m glad I booked two nights at the Grand Hyatt and two nights at the InterContinental Westlake, allowing me to appreciate the significant difference between the two. At the Grand Hyatt, every staff member, from the bellboy to the front desk, concierge, and housekeeping, exhibited a strong sense of… more
E
Eric L
Nashville, Tennessee
27/10/2024
“Great Property, Highly Recommend”
I highly recommend the Grand Hyatt Hangzhou. This was our second time staying at the property - our grand suite was nicely appointed with an amazing view of the lake. The spread at the Grand Club for breakfast and happy hour were the best I’ve experienced at a Hyatt property in the last three years… more
E
edphi
Singapore, Singapore
27/10/2024
“Amazing GRAND HYATT for Amazing Hangzhou.”
A fantastic location near to the Lake and near to the big shopping area. Very nice place for business or leisure stay. Clean room, solid breakfast offerings, very nice service from the front desk. Highly recommended for your stay in Hangzhou, the most amazing city of fine gardens, pine and bamboo… more
M
mithsul
27/09/2024
“great experience”
nice location next to west lake and great staff helped us. glad to choose grand hyatt here. great job.
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