Crowne Plaza Guangzhou City Centre, An Ihg Hotel

“Excellent Service”

I’d like to express my gratitude for the exceptional service and warm hospitality I received at the Crowne Plaza Guangzhou City Center, especially from Jayling at the front desk. During my stay from July 26 to July 27, Jayling made my visit comfortable and unforgettable. She promptly checked me in,… more

I’d like to express my gratitude for the exceptional service and warm hospitality I received at the Crowne Plaza Guangzhou City Center, especially from Jayling at the front desk. During my stay from July 26 to July 27, Jayling made my visit comfortable and unforgettable. She promptly checked me in, recognizing my IHG elite status, and even secured an upgraded room with a king-size bed. Jayling efficiently handled all my requests and inquiries throughout my stay, impressing me with her professionalism and dedication. I’d also like to thank Jerry and Gary from the club lounge team for their kindness and excellent service, which truly made me feel at home.

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“Comfortable stay”

Clean rooms, fresh sheets, good quality linen. Appreciated the friendly welcome and helpful staff. Tom was the driver assigned to us for a couple of long drives. He was presentable and accommodating when assisting us with directions and language!

“A average 5 star hotel. This is a functional 5 star hotel with good service and a great location.”

This is a functional 5 star hotel with great location. Metro station is also nearby. The breakfast is good with lot of options for vegetarian people. The staff speaks English and can guide to all shopping locations in shoppers paradise of Guangzhou.

“房價與服務都在下降中，但以這價錢來說還是很棒 Both the Room Rate and the Service Level Are Declining, But Still a Great Hotel Given the Price”

這次入住房價很平易近人，但感覺酒店的服務水平也隨房價逐步下降，這樣也不知是好是壞。 首先，大堂晚上不開空調，即便晚上很熱也沒開，辦理入住時全身還得流汗。再者，行政酒廊似乎人力不足，雖有個別職員仍提供良好服務，但行政酒廊整體而言顯得不體貼了。另外，餐廳早餐也有許多菜品餐牌中英文對不上等問題。 不過長時間的優良傳統，酒店還是維持得不錯，包含事前入住的電郵溝通、晚上送湯、免費擦鞋，以及鑽石菁英會員免費升房等，以現在的房價來說還是很棒的。但早餐同步退房雖然恢復了，但沒法拿帳單，仍要去樓下櫃檯拿，失去美意。 最後，6月4日前與6月4日後，酒店網路能上的網站明顯有別，這點也很特別。 The ro… more

這次入住房價很平易近人，但感覺酒店的服務水平也隨房價逐步下降，這樣也不知是好是壞。 首先，大堂晚上不開空調，即便晚上很熱也沒開，辦理入住時全身還得流汗。再者，行政酒廊似乎人力不足，雖有個別職員仍提供良好服務，但行政酒廊整體而言顯得不體貼了。另外，餐廳早餐也有許多菜品餐牌中英文對不上等問題。 不過長時間的優良傳統，酒店還是維持得不錯，包含事前入住的電郵溝通、晚上送湯、免費擦鞋，以及鑽石菁英會員免費升房等，以現在的房價來說還是很棒的。但早餐同步退房雖然恢復了，但沒法拿帳單，仍要去樓下櫃檯拿，失去美意。 最後，6月4日前與6月4日後，酒店網路能上的網站明顯有別，這點也很特別。 The room rate was very affordable this time, but it feels like the service level at the hotel has also gradually declined with the room rate. I wonder if this is overall a good thing or not. First, the lobby did not have air conditioning in the evening. Even if it was very hot, it remained off, making one sweat at check-in. Moreover, the Club Lounge seemed understaffed; although a few staff members still provided good service, the overall experience in the lounge felt less attentive. Additionally, there were issues with the restaurant breakfast, such as discrepancies between the Chinese and English on the cards placed in front of each dish. However, the hotel has still managed to maintain some of its long-standing excellent traditions, including and effective pre-arrival email communication, complimentary evening soup, free shoe shining, and free room upgrades for Diamond Élite members. Considering the current room rate, the hotel is still great. Although the option to check out during breakfast had been reinstated, one could not get the folio at the restaurant and still needed to go pick it up downstairs at the front desk, rendering the good intention not as convenient as a result. Lastly, it was quite interesting that the websites that one could access noticeably differed before and after Jun. 4th.

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