Ascott Raffles City Beijing

“Off boarding Beijing and China, from Raffels”

Excellent facilities, and service from the whole team: housekeeping, Sport facilities and the reception desk. Thanks, Yan and the front desk team for your professional and effective support, ready to take the extra effort to solve problems. Great job!

“Passable Five Star Service flats.”

If the Ascott Raffles City were in a less competitive hotel environment – say Phnom penh instead of Beijing – it would be very desirable. The room is big, the furnishings are generally well maintained, the apartments have everything you would need including washing machine with dryer function. I… more

If the Ascott Raffles City were in a less competitive hotel environment – say Phnom penh instead of Beijing – it would be very desirable. The room is big, the furnishings are generally well maintained, the apartments have everything you would need including washing machine with dryer function. I found it very spacious, clean, and I appreciated their gestures towards sustainability by using bamboo toilet paper (though they still had individual tubes for the shower gel and shampoo, hopefully because they’re using up old stock). The pool is really nice : clean, wide, open early till late, and with a nice changing room too. However, in a competitive hotel market like Beijing, I feel that the Ascott needs to up its game. The floors need to be redone, the gym was very sorry, with equipment that was ordered by someone who doesn’t know weights or workouts. For instance, the abdominal crunch needs stack weights, of which there are none. The weight machines are the pulley type, ok for elderly. And the leg press is broken. On the plus side, the cardio machines were all in good working order. One issue was that there was no heat. It was 5 degrees in Beijing, but I couldn’t get the heat to turn on . I had to sleep in the living room because the bedroom was so cold. The hotel later told me that there is no heat supply until november 15 by policy. It's fine if the hotel must follow government policy, but in that case, they should inform the guests of the situation and offer them some extra blankets or even a space heater. On the plus side, it is very convenient, right above the metro station, and next to a big mall with lots of conveniences. The staff were all really nice. They helped me to order something from Meituan (foreign credit card doesn’t work). And they have a cute robot which makes deliveries to the room. It's very smart, If you're also waiting for the elevator, it will let you go first, and avoid getting into the same elevator as you (though perhaps for energy savings, they should program it to ride the elevator with humans). I am not sure I will return to the Ascott if in Beijing again but at least it would be a contender given that it’s less costly than a hotel.

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“Comfortable stay”

The hotel was clean and well-maintained, with friendly staff that added a pleasant touch to the stay. A standout feature was the cute robot delivering food straight to the room, offering a fun and convenient touch similar to Uber Eats. The gym was adequate for a quick workout, and the views from th… more

The hotel was clean and well-maintained, with friendly staff that added a pleasant touch to the stay. A standout feature was the cute robot delivering food straight to the room, offering a fun and convenient touch similar to Uber Eats. The gym was adequate for a quick workout, and the views from the room were impressive. Breakfast was tasty and offered a good variety, though it would benefit from more options for vegan and vegetarian guests. Overall, it was a comfortable and enjoyable stay with just a few areas for improvement.

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“Needs refurbishment ”

Pros - adjacent to subway & modern shopping centre with good selection of mid priced restaurants on the top floor and international supermarket in the basement. Cons - property feels tired and I doubt it’s had a refurb or anything spent on it in the last 12-15 years. Carpets grubby in high traffi… more

Pros - adjacent to subway & modern shopping centre with good selection of mid priced restaurants on the top floor and international supermarket in the basement. Cons - property feels tired and I doubt it’s had a refurb or anything spent on it in the last 12-15 years. Carpets grubby in high traffic areas. Asked about restaurants and they pointed to the shopping centre, and the in-house breakfast is pretty basic. Summary - if you are staying a long time or absolutely need a property with a small living area and kitchen with microwave (for example young kids) then stay here. Otherwise go somewhere else. There’s plenty of good hotels at similar price with on-site restaurants and close to the subway.

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