Park Plaza Apart Hotel

“Unusual place, but nice ang great location”

Interesting place. We booked the "loft" apartment, got a kitchen, fridge, sitting area (convertible couch to bed), two balconies complete with pets (a couple of pigeons who visited us daily, and one got inside the apartment for a look around when I wasn't watching), and a bedroom loft. AC worked we… more

Interesting place. We booked the "loft" apartment, got a kitchen, fridge, sitting area (convertible couch to bed), two balconies complete with pets (a couple of pigeons who visited us daily, and one got inside the apartment for a look around when I wasn't watching), and a bedroom loft. AC worked well, showerhead was weird, it was a detachable head, but the housing to hold it in place didn't work, so you kind of had to hose off. Fair price, great location. Quiet most of the time. They only give you one key to get in the building, so that would be a pain if you're a couple and want to do different things, but generally you can wait outside and go in when someone comes out. There is no daily maid service, you need to make your own bed, whatevs. I'd stay there again. Be careful with cab drivers at the airport, the one who took us to the hotel charged us twice what the airbnb driver charged us for the ride back.

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“Spacious loft, great location and reasonable price”

I’ve just stayed for 5 days/4 nights in this service apartment. The check-in was very smooth and they allowed me to get my loft much earlier, which I appreciated after a more than 24-hours flight. The loft is very spacious and well equipped. The moment I’ve entered, I felt home. The location coul… more

I’ve just stayed for 5 days/4 nights in this service apartment. The check-in was very smooth and they allowed me to get my loft much earlier, which I appreciated after a more than 24-hours flight. The loft is very spacious and well equipped. The moment I’ve entered, I felt home. The location could have not been any better. Just a few metres to all the attractions in Santiago de Chile. Restaurants and Cafés are near by, not typical for tourists more for locals. The AC works well for the kitchen/living room area, but not for the bedroom area. Fortunately, it cooled down outside, so I could open the window until early morning, when it became noisy. Cleaning was not included, but for 15 USD they did it. Floor from the lift to the room was always occupied with laundry- big minus!!! English is spoken at the reception.

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“Great location, but the apartment is lacking lots of basics”

TL:DR Excellent location, safe lodging, walking distance to lots of sights and restaurants, excellent receptionists. But the devil is in the details. The bathroom: excellent water pressure in the evening, pretty bad in the morning. The bathroom needs hooks for clothes, a toilet brush, a bath tub s… more

TL:DR Excellent location, safe lodging, walking distance to lots of sights and restaurants, excellent receptionists. But the devil is in the details. The bathroom: excellent water pressure in the evening, pretty bad in the morning. The bathroom needs hooks for clothes, a toilet brush, a bath tub stopper for baths, and better and more plentiful toilet paper. The toilet paper you get melts down to nothing unless layered multiple times. Also, the light fixture is awful, you can't get light on your face in the mirror. Do with that what you will. Ah, and the kicker: the fixture hangs off the ceiling and is held tight by a wad of folded toilet paper. Classy. Half of the light switches lead nowhere and light nothing. The kitchen has the barest minimum of dishes, cutlery, and paper towels (those are also very thin and turn to nothing when wet). If you want to cook, you won't have anything to do it with - no cutting boards, no spatulas, no colanders, you get my drift. And washing dishes is also a problem as there is nothing provided. I suppose the hotel expects us to wash the dishes with our bare hands. The living room is nice, it leads to a full-size balcony. But in winter, the lower level is noticeably colder than the upper level, and in winter that means you would have to wear your outside clothes indoors on the lower level. The furniture isn't comfortable. The bedroom is warmer, but the bed is kind of problematic. The sheets are too short and will pop out from under the mattress at the head and foot level simultaneously. The blankets haven't been washed in ages. I found hair of different colors and lengths stuck in the blankets. The sheets used to separate you from the blankets are also too short, and you end up touching the dirty blankets and jolting awake from disgust. There are 4 pillows given, and all are the same fat thickness. My neck will need therapy up on return because sleeping without the pillows and with them was a problem. The drafty door to the upper level mini balcony was fixed with duct tape. The staff is super helpful and are the best feature of this hotel. Get the cleaning service if you can, even if it costs extra. Santiago in winter is dusty; and pollution particles together with the dust will make everything dirty with time, if you are staying longer than a handful of days. I brought brand new blush pink house slippers with me so I would not wear street shoes indoors, and you should see these dirty things now. All that was from walking around the apartment and leaning against furniture and fixtures. That told me everything about how briefly the apartment exists in an acceptably clean state. I'd suggest you look for different accommodations if you can.

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“Nice loft apartments, but loud”

We did not realize that this would be a two-level room when we rented. At 70, we are no longer fans of stairs -- particularly those without any rails. If we had realized that, we would have chosen something else (and they do have smaller single-level rooms here). That said, the biggest real comp… more

We did not realize that this would be a two-level room when we rented. At 70, we are no longer fans of stairs -- particularly those without any rails. If we had realized that, we would have chosen something else (and they do have smaller single-level rooms here). That said, the biggest real complaint is the noise. The windows are single-pane, and overlook a busy street,. We hear trucks and garbage trucks and street cleaning trucks and... did I mention trucks? well past midnight. Double pane windows would go a long way towards minimizing the noise problem. The staff at the front desk is extremely polite and goes well out of his way to be helpful. The cleaning staff not so much... We put out the "clean up now" sign when we left. Upon returning, the sign was gone, but there is no indication a maid was here at all. Toiletries not replaced. Rug not vacuumed. Spills on counter still there.

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