Hotel Plaza San Francisco

“Found comfort and support from all the staff. Fantastic customer service!!!”

The hotel staff was amazing. I had issues with my passport returning to the U.S. The concierge staff made calls for me, they were so gracious and comforting! My tour group was leaving but I was reassured a room until my departure. They helped me schedule a tour to a winery until could got to the em… more

The hotel staff was amazing. I had issues with my passport returning to the U.S. The concierge staff made calls for me, they were so gracious and comforting! My tour group was leaving but I was reassured a room until my departure. They helped me schedule a tour to a winery until could got to the embassy. Breakfast was amazing as included in the hotel cost. My room was spacious and comfortable.

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“One of the best guest service experienced.”

One of the best guest service I’ve experienced. All the team very polite (like all the Chilean people), and they take care of everything. Room clean and fragrant, breakfast excellent. Very well located in the center of the city, near all the good restaurants and touristic points, good parking for t… more

One of the best guest service I’ve experienced. All the team very polite (like all the Chilean people), and they take care of everything. Room clean and fragrant, breakfast excellent. Very well located in the center of the city, near all the good restaurants and touristic points, good parking for those like me driving. Excellent in everything.

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“Hotel Service at its best”

We found the staff so helpful and answered all our questions,Housekeeping was good, and efficient.The staff cooking at the egg station in the morning were always ready to do what you asked. Camilio (sorry if I got your name wrong)couldn't have be more helpful and answered all our questions.Thanks … more

We found the staff so helpful and answered all our questions,Housekeeping was good, and efficient.The staff cooking at the egg station in the morning were always ready to do what you asked. Camilio (sorry if I got your name wrong)couldn't have be more helpful and answered all our questions.Thanks for a lovely time in your country.

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“Affordable five-star hotel with friendly service and prime location.”

Specifics: Three days and three nights in a corner suite, bookending my time in Rapa Nui. (room #401 in the beginning and #1001 at the end) Check-in: The first (early morning) was better than the second (late evening). At the former I was met at the door by a staff member, checked-in at the fr… more

Specifics: Three days and three nights in a corner suite, bookending my time in Rapa Nui. (room #401 in the beginning and #1001 at the end) Check-in: The first (early morning) was better than the second (late evening). At the former I was met at the door by a staff member, checked-in at the front desk, and my luggage was brought up to my room while getting an explanation of the hotel’s facilities and room. The latter was a self-driven affair, probably because it was just before midnight. (The gentleman at the front desk did remember my stay from earlier in the week.) [3.5/5] Room: As advertised on the website: a classically decorated room with ethnic decorative touches, a large bed, two couches, and a sit-down work desk. I believe the hotel is about thirty years old and I don’t think the property has been renovated but overall wear-and-tear was minimal. The bottom line is that I felt comfortable. (Of note, there was a soft clicking noise in the bathroom that was noticeable but not annoying in #1001.). [4/5] Facilities: All of the usual suspects one would expect from a five-star establishment: bar with adjoining restaurant, spa with (closed for maintenance) indoor pool, a spacious foyer with numerous nooks and crannies for seating, and a modest fitness center. I used the spa once and it was decent with good customer service. The same observation of the room applied here: older, functional spaces that were aesthetically appealing if a little worn. [4/5] Service: Universally friendly and prompt with a little bit of a casual vibe thrown in. The folks at the bar especially were great, I visited them several times a day and they were very knowledgeable (thanks Joe!) and actually made me choose to eat there as opposed to exploring the city. Room service was decent; the guys at the front door were very prompt in greeting everyone even later in the evening. Overall thumbs up here. [4/5] Cost: All of the above at less than half the rate of the Ritz Carlton. This definitely was a huge plus and one of my main reasons for staying. [4.5/5] Location: Within a five-minute walk to Plaza des Armas and less than that to La Moneda Palace. University of Chile Metro stop is right down the road. Ideal. [5/5] Summary: An overall positive stay, with the cost, location, and my interactions with the staff pushing this to solidly above average. I would definitely stay again. [4/5]

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