Holiday Inn Express Vancouver-Metrotown (Burnaby), An Ihg Hotel

“Excellent accommodations, superb staff”

Very nice, quiet clean rooms. However, having stayed at dozens and dozens of Holiday Inn Express locations, I have never encountered a front desk staff that was more competent, helpful, and accommodating. What a terrific group of individuals.

“Convenient Metrotown hotel restores IHG brand confidence”

Booked a stay at this great holiday inn on points to give my daughter a shopping weekend at Metrotown. All around great stay with warm and friendly service at the front desk, breakfast room and housekeepers, well appointed rooms, a convenient location and free parking. The hotel's location is be… more

Booked a stay at this great holiday inn on points to give my daughter a shopping weekend at Metrotown. All around great stay with warm and friendly service at the front desk, breakfast room and housekeepers, well appointed rooms, a convenient location and free parking. The hotel's location is better than fighting the traffic in downtown Vancouver and super convenient being right across from the skytrain. If you drive here, research your approach to the parking and note that the street front entrance doesn't work---there's entry through the parkade for checkins. It would be challenging for a large vehicle though- parking area is best suited to cars and small SUVs. Only improvement is that it might be nice if the breakfast room had windows or intergration with the outside esthetic of metrotown somehow, but otherwise this property restored my confidence in IHG hotels---not all of them are as good an experience.

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“Good hotel. Good Value. Somewhat Spoilt By Breakfast Using Paper Plates”

Having searched extensively for a hotel in the Vancouver area, this one came up as both good value, a safe district and very convenient for transport being directly opposite the Skytrain station. Front desk staff were extremely good and welcoming. My room was of a good standard. King size bed, desk… more

Having searched extensively for a hotel in the Vancouver area, this one came up as both good value, a safe district and very convenient for transport being directly opposite the Skytrain station. Front desk staff were extremely good and welcoming. My room was of a good standard. King size bed, desk. Coffee machine, fridge and microwave. Selection of coffee was a good standard with small containers of cream as opposed to powered whitener. Only thing perhaps missing and would have been a nice extra was a sofa or armchair. Bathroom was in good condition and pleased to see dispensers for hand soap, shower gel, shampoo etc. Only gripe about the room facilities was a slightly noisy air con unit fixed to the wall. TV and WiFi worked well. I made use of the self service coin operated laundry. $2 for detergent and $2 for a 45 minutes wash and same for the dryer. My biggest dislike was the breakfast. Service was good and food average but using paper plates and worse still, wooden cutlery degrades it enormously. Having used Holiday Inn Express hotels in cites in Europe, breakfast buffet would have proper crockery, metal cutlery etc. 

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“Great location, large rooms, shame about the laundry”

We were generally happy with this hotel’s large rooms, unbelievably convenient location and public transport options. However it was almost inconceivable that a hotel of this size, which lists “guest laundry” among its amenities, has just ONE washing machine and one dryer. Access hours to the laun… more

We were generally happy with this hotel’s large rooms, unbelievably convenient location and public transport options. However it was almost inconceivable that a hotel of this size, which lists “guest laundry” among its amenities, has just ONE washing machine and one dryer. Access hours to the laundry are very limited too. It was extremely difficult to get any washing done. Other than this, we found it to be a good place to stay and would recommend.

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