Le Germain Hotel Toronto

“Great Hotel in Toronto”

Right downtown, but on a quiet side street, so city noise was minimal. Walking distance from so many attractions, shops and restaurants. I appreciated the pre-arrival check-in, so all I had to do was show my ID and I got my key. There are only 11 floors in the hotel and 15 rooms per floor so it … more

Right downtown, but on a quiet side street, so city noise was minimal. Walking distance from so many attractions, shops and restaurants. I appreciated the pre-arrival check-in, so all I had to do was show my ID and I got my key. There are only 11 floors in the hotel and 15 rooms per floor so it was smaller than the massive hotels in Toronto I'm used to. It was very quiet. The design of the room was thoughtful, bed and pillows were great, high ceilings, excellent shower. Nespresso maker in the room with proper coffee mugs. Restaurant looked nice but I didn't eat there. The only negative was the room perfume or cleaning products that were used had a very strong smell when I arrived, but staff assured me that next time I could have a scent-free room. I was very happy with my stay at Le Germain Mercer and I would not hesitate to return.

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“Another dreamy Le Germain experience”

We’re already fans of the Le Germain brand and that was strengthened by our recent stay at the Toronto Mercer location. We only stayed for one night and wish we were around for the longer. The hotel was everything you’d expect from a Le Germain property. The location was excellent, especially for o… more

We’re already fans of the Le Germain brand and that was strengthened by our recent stay at the Toronto Mercer location. We only stayed for one night and wish we were around for the longer. The hotel was everything you’d expect from a Le Germain property. The location was excellent, especially for our primary purpose of going to the Blue Jays game. Valet service was handy. Staff were friendly. Our room was so comfortable and spacious, with a luxe bathroom. The hotel was also quiet, despite being in the entertainment district. We look forward to booking here on our next trip to Toronto.

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“Great hotel, weird bathroom.”

The room was very large and the bed, enormous and comfortable. It was hot outside so we were pleased the air conditioning worked well. With so much space it would have been good to have 2 easy chairs instead of just the one. Everywhere was immaculately clean and well presented. Now I come to the b… more

The room was very large and the bed, enormous and comfortable. It was hot outside so we were pleased the air conditioning worked well. With so much space it would have been good to have 2 easy chairs instead of just the one. Everywhere was immaculately clean and well presented. Now I come to the bathroom issues. Personal preference I know, but I really don't want to bathe or shower in full view of the other occupant in the room. There was a clear glass panel between the bath/shower and the main room. Yes there was a blind to close, but the slats didn't completely meet. When getting out of the shower there is no privacy. The toilet was in a separate cubicle thank goodness. Hurrah for The excellent bathrobes. The continental breakfast was tasty and the servers attentive. The staff working the entrance were excellent, friendly and very helpful. So much was very good about this hotel, but in some aspects it didn't quite meet our expectations.

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“For an Expensive Hotel a Disappointing Experience”

This hotel is surrounded on all sides by very close high rise buildings leaving the rooms really dark with no view, except into the next building. The rooms are quite small and the bathroom had an odd sliding door rather strange. When we commented to reception that the room was very dark they sai… more

This hotel is surrounded on all sides by very close high rise buildings leaving the rooms really dark with no view, except into the next building. The rooms are quite small and the bathroom had an odd sliding door rather strange. When we commented to reception that the room was very dark they said that the hotel is noted for its dark rooms so if you don't want a dark room go to our sister hotel. After that response I wasn't keen to go there either! The breakfast was included and on our first morning we were not given a menu or any choice offered and were simply presented with a plate of food. This included ham - which as a vegetarian I was obviously not too happy about. I can only imagine that some people would also object for religious reasons and find it offensive. The service always seemed poor and rushed. It wasn't all bad, the small rooftop terrace was very pleasant and the service there really friendly and efficient. The doormen also deserve a mention as being helpful and doing a good job. As an expensive hotel I would expect a lot better. I expect they are catering for the conference business. Disappointing, I would not go back or recommend it.

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