Niagara Falls Marriott On The Falls

“Love the View....but.”

Paying for a Premium room on the 24th Floor...The view Gorgeous!!! But no microwave, 40 cable channels,$25 movie rentals, really mini fridge. I expected more for paying a premium price plus $45 per night parking. C'mon now! MARRIOT REALLY!!!

“Unbeatable location view, though average stay experience”

We were 3 in the family and I booked the hotel from the Indian portal Ease My Trip. Niagara view room was pretty expensive and the hotel policy offered breakfast for only 2 persons. The parking charges are also very very steep - even though you are a hotel guest (CAD 45/night). We stayed in room no… more

We were 3 in the family and I booked the hotel from the Indian portal Ease My Trip. Niagara view room was pretty expensive and the hotel policy offered breakfast for only 2 persons. The parking charges are also very very steep - even though you are a hotel guest (CAD 45/night). We stayed in room no. 1005 - 10th floor, lovely view of the falls. The key card given to us was having someone else's name written on it. The room phone belonged to some other room no., as the room number mentioned on it was of some other room. None of the speed dials worked on the phone and it was with some effort, that we discovered that only key no. 'ZERO' worked. Room service was slow but it delivered what was asked. Another big problem is that none of the personal use items are available at the bathroom - except towels, one soap and fixed Bath and hair shampoos. The Dental kit had one of the worst - small - toothbrushes that have useless bristles. The shaving cream sachets did not have any cream in them!!! The razor given was another bad product. The vegetarian breakfast had beans on toast and some really bad roasted vegetable (nothing was seen in the receptacle for a long period of time). That's all. If it wouldn't have been for the view, we would not have stayed at this hotel. Positives: Awesome Location and view. Nice, helpful employees. Negatives: Uncomfortable beds (seems they have outlived their tenure), Very, very limited Vegetarian breakfast items, Dental and Shaving kits were sub standard and un-useful. Shaving cream was missing in all the 4 packs that was sent. Interesting: The chance encounter with the Travel desk guy Terry M., helped in our Niagara town visit. Overall Review: Niagara view Awesome, Hotel stay Average, not worth what is being charged.

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“Rooms are quite pricey, so I really expected better”

We were here several days for an event. The good - Room was comfy. Food served during the event was better than expected. The bad - In checking, we arrived at 4PM and our room was not ready. There were a lot of people waiting for a room, we waited for over an hour till I finally got back in… more

We were here several days for an event. The good - Room was comfy. Food served during the event was better than expected. The bad - In checking, we arrived at 4PM and our room was not ready. There were a lot of people waiting for a room, we waited for over an hour till I finally got back in line to see what was going on. I found out later some rcvd discounts for the inconvenience, that was not offered to us. We had to have a broken chair in the room replaced, and also a faucet fixed. Both should have been obvious to housekeeping. The elevator situation is deplorable. Waiting 45 min for an elevator is unacceptable. The only time there was not a wait was when we returned after dinner at 11PM. Rooms are quite pricey, so I really expected better.

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