Embassy Suites Niagara Falls Fallsview

“Great Falls Hotel”

Spacious suites with amazing views of the falls. The beds are comfy and the rooms are quiet. A decent buffet Breakfast is provided. This hotel accommodates lots of people, and the crowds are somewhat overwhelming. However, the friendly, helpful staff does a fantastic job of herding the masses int… more

Spacious suites with amazing views of the falls. The beds are comfy and the rooms are quiet. A decent buffet Breakfast is provided. This hotel accommodates lots of people, and the crowds are somewhat overwhelming. However, the friendly, helpful staff does a fantastic job of herding the masses into and out of elevators and breakfast queues. The location is great. Would definitely recommend.

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“At this price point, we expected better”

We spent 3 nights here last month. I had been concerned about the negative reviews I read before we booked the hotel but booked it anyway since we usually have positive experience with Embassy Suites. Unfortunately, during our stay we learned there was some truth to the negative reviews. We book… more

We spent 3 nights here last month. I had been concerned about the negative reviews I read before we booked the hotel but booked it anyway since we usually have positive experience with Embassy Suites. Unfortunately, during our stay we learned there was some truth to the negative reviews. We booked a "Canadian Falls View" room and were given a room where you could see a small bit of the Canadian falls if you stood at the correct angle...most of the view was of the Marriott next door. when we arrived to check in, the clerk (who was pretty snotty) did tell us that our room would have a partial view of the Canadian falls and if we want a full view of the Canadian it would cost us an extra $150 per night. Since the room was already expensive, we declined the upgrade. We weren't happy when we arrived to the room and saw the sub par view but we decided to just make the best of it. To add insult to injury, the bed in our King room was horrible. it was the type of bed where if your partner makes any movement, you are going to feel it. There was a large sinkhole on my wife's side of the bed and she consequently had a poor night's sleep and woke up with a sore back. This pushed us over the edge....not only did we have a room with a crummy view but we also had a bed that clearly needs to be replaced immediately. So we went to the front desk to complain about the horrible bed and demanded a room change. I also decided to point out that we paid for a "Canadian fall view" room and had a poor view. The clerk responded that we actually booked a room with a "partial view of the Canadian falls". I then pulled out the Hilton app and showed her the reservation confirmation that said "Canadian falls view room" and point out that the work "partial" was nowhere to be found on my confirmation. At this point, the clerk just smirked and said "well, I don't know what to tell you". At any rate, the clerk did take our complaints seriously and transferred us to a room on the 25th floor that actually did have a direct view of the Canadian falls. While the suite had an excellent and was clean, we did notice that the knobs that control the water flow/temp on both the bathroom sink and the shower were loose and we had to touch them very carefully so that neither would fall off...we didn't even bother to report this, we were just very careful when using the sink and shower. The manager's reception was a disappointment...we have been at Embassy Hotels where there was a 2 drink limit per person at the nightly reception...we've stayed at a few others that had no drink limit...but at this hotel, it is one free drink per person per night...pretty stingy when you consider that the nightly happy hour is one of the perks expected at an Embassy Suites. The daily breakfast buffet was definitely below the Embassy standard and more on par with the free breakfast at the Holiday Inn Express...it was the first Embassy breakfast buffet we've seen that did NOT have a station for cooked to order eggs and omelettes. As other reviewers have mentioned, breakfast is a zoo with a crowd of people, long lines and it might take a few minutes to find an available table to sit at. As other reviewers have also mentioned, there are often long waits for elevators. The prices for parking are very high, $100 per night for valet, $70 per night for self park, or $35 for night to park in an off site parking lot and take a shuttle back to the hotel. On a positive note, the hotel has a large swimming pool and 2 hot tubs that were empty when we used it and overall the pool area is nice. Hotel also in a good location, it's a short walk to the Fallsview Casino, Skylon tower, as well as numerous drinking and dining options. If you are an avid walker, you can walk from the hotel down to the Clifton Hill area in about 25 minutes or so. While we did enjoy our room with a nice Canadian falls view, it's a shame that we had to spend our first night in a room with a sub par view and a horrible bed. We paid over $400 night Canadian for our room and while we had an overall good time in Niagara Falls, this hotel falls short of the expectations that one would have for such an expensive. If/when we return to Niagara Falls, we will try a different hotel.

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