Hotel St Paul

“100% Recommend - Would stay again next time I visit Old Montreal”

We stayed for one night in September and really liked the vibe of the hotel. Check-in was quick and the room was surprisingly spacious. The bed and pillows were top quality for comfort. Bathroom was updated and roomy. It was a close walk to the Old Montreal waterfront and there was lots of option… more

We stayed for one night in September and really liked the vibe of the hotel. Check-in was quick and the room was surprisingly spacious. The bed and pillows were top quality for comfort. Bathroom was updated and roomy. It was a close walk to the Old Montreal waterfront and there was lots of options for restaurants close by. Would recommend this hotel and plan to stay again in the future.

less

“Group stay went great”

PATRICIA GRAPHOS was very helpful with organizing my group's stay. We had some clients in for an event and had to book 10 rooms. She answered all my questions and helped me plan for my groups arrival! I appreciate all the hard work she did for us. Thank you Patricia you are the best!

“Good location and comfortable”

Super location next to Old Montreal and 400 meters from metro. Staff is very friendly. Large rooms and bathrooms, with great shower. Highly recommended. Didn't eat there. Lots of good restaurants within easy walking distance. Would stay again.

“Good with potential to be excellent”

I stayed in the St. Paul Hotel for five nights on business, my initial booking was incorrectly processed and took some effort to get right which was somewhat surprising but was solved eventually. On checking in the front desk deducted €238 from my credit card as a guarantee, in my experience most h… more

I stayed in the St. Paul Hotel for five nights on business, my initial booking was incorrectly processed and took some effort to get right which was somewhat surprising but was solved eventually. On checking in the front desk deducted €238 from my credit card as a guarantee, in my experience most hotels will take a record of a credit card without making a deduction. On checking out my card was refunded but when I checked my account it was only refunded €226 this may be due to an exchange rate fluctuation over the five days or it may be foreign transaction banking charges, but I don't actually know . In addition my card was charged €19 for no apparent reason and on enquiry this was refunded with no explanation. This is an area which requires attention and I got the impression that there were a lot of inexperienced staff undergoing training. The room was very comfortable and adequately sized the only minor gripes being the air conditioning which was quite loud, cycled on and off and could not be regulated. The breakfast buffet was basic and functional apart from the coffee which was served by waiting staff. This is always a bad idea and self service tea and coffee at breakfast is essential, there were tea bags available but presumably one would have to ask for water. On the first morning I was asked if I wanted an omelette which I availed of, bizarrely this offer was not made again and there was no menu stating breakfast choices. On one morning I availed of breakfast one hour before the buffet was due to close, the dining room was very quiet and I had to excuse myself to make my way around two staff members who were busily and efficienly cleaning the cabinets under the buffet. It was also quite odd that although breakfast was included in my room rate and this was recorded at the breakfast reception, I was still required to sign a docket stating zero charge. This is just creating unnecessary work for staff. In my view none of these minor problems are the fault of the staff but are most likely due to an inadequacy in training/management. I found every single staff member to be completely charming, friendly and courteous but unfortunately a collection of minor faults lends an unprofessional air to the hotel. This is a lovely hotel and with a little attention to detail it could be really excellent.

less