Hotel Kutuma

“10/10! Great Location/Hospitality/Room”

The service was amazing! Staff was very friendly, offered coffee and croissant every morning. The staff carried our bags to our Uber in the rain…. So incredibly kind! The room was clean, huge bed, huge tub, great shower with rain fall shower head. It was in a great location, 15-20 minute walk to... more

The service was amazing! Staff was very friendly, offered coffee and croissant every morning. The staff carried our bags to our Uber in the rain…. So incredibly kind! The room was clean, huge bed, huge tub, great shower with rain fall shower head. It was in a great location, 15-20 minute walk to mile end area and 20-25 to old town, 15 min to Mount Royale, cafes around every corner! Stop looking this is our spot!

less

“Excellent and genuine hospitality service”

I had big expectations according to the reviews. The level of professionalism and care in my arrival and the beautiful room exceeded my expectations I believe big hoteles should learn to design rooms like Kutuma. It will be my first choice in Montréal in the future

“The Best Hotel in order to Explore Mont Royal and Quartier Latin”

Reservation That's the main reason I can't rate it with 5 points. I booked it twice. The first time, I made a reservation 1 month ahead of time. Within a week I reaceived an E-mail cancelling the reservation. A friend of mine who lives in Montreal called them and they said it was normal to canc... more

Reservation That's the main reason I can't rate it with 5 points. I booked it twice. The first time, I made a reservation 1 month ahead of time. Within a week I reaceived an E-mail cancelling the reservation. A friend of mine who lives in Montreal called them and they said it was normal to cancel reservations when they are done many days prior to arrival. The second time, I made a reservation one week ahead of time. Upon arrival I found out they cancelled my reservation on the same day. The receptionist told me I should have known it since they sent an email. I explained there was no way I knew it since I was on the plane when they notified me. I wasn't going to check my Gmail at that point. I thought there was no hassle at all. The receptionist understood my position afterwards. The system accepted my debit card both times but it seems the last time they wanted to charge the total ammount to no avail and they decided to cancel instead. It is odd that the booking system accepted my debit card in order to reject it afterwards. The front desk agent gave me a superior queen room instead of the junior suite I previously booked. On a side note, they charged the junior suite rate in advance. I noticed the owner was talking to him about my booking when I was dining. Later on the receptionist came to my table at the restaurant, and offered his excuses aknowledging that my room was smaller than the one I booked, and that breakfast was on the house. The suite was given to somebody else, but I was going to be in an upgraded suite from the following day. Location I loved it. As a frequent business visitor, I wanted to stay in a different area of the city. The main reason I chose this hotel is its Ethiopian restaurant, that was highly recommended by a friend of mine, and is featured in my Lonely Planet. It's the best option for someone who wants to dine in restaurants on Rue Saint Denis at Quartier Latin and at Mont Royal. Both areas are a stone throw away from it. The Sherbrooke Metro station is closeby, but Downtown is within walking distance depending on physical condition. Safety The hotel provides an access code on the key envelope. There is no night shift clerck. I never felt unsafe. I left my key cards on the front desk when I left at dawn. Invoice I asked for an invoice the morning before I left. It was sent to my email. It didn't have my workplace name as I requested to the Sunday morning receptionist. That's an issue I don't have with branded hotels. I managed to add it on my computer. Room For one night I had a Queen room and for the remaining days I had the Junior Suite which was Heaven on Earth. It was beautifully decorated in a luxury Ethiopian style. I really enjoyed the comfort of a king size bed after walking and standing up for hours in a trade show. I highly appreciate how warm my room was in these cold November days, as it had a couple of heating control devices. The TV set was too modern and complicated but I was too tired to pay attention for it. I managed to watch the news. Conclusion In spite of the setbacks I outlined, it's the best option I found on Saint Denis Street, between Quartier Latin and Mont Royal.

less

“If it weren't for the lack of a shower and the steep staircase this would be a perfect hotel ”

A very spacious room, a very comfortable huge bed, welcoming staff, a large refrigerator, a large sofa, We received breakfast even though we did not order in advance and we were not charged. A very steep staircase,no elevator a very large bathroom but no shower and showering in the Jacuzzi is ve... more

A very spacious room, a very comfortable huge bed, welcoming staff, a large refrigerator, a large sofa, We received breakfast even though we did not order in advance and we were not charged. A very steep staircase,no elevator a very large bathroom but no shower and showering in the Jacuzzi is very uncomfortable and dangerous for older people

less