Hamilton Plaza Hotel & Conference Center

“Clean Friendly Service but still lacking”

I was booked here by error, and was to be in the Marriott Courtyard, that aside the staff were very pleasant and helpful especially Gary the night manager. Parking was handy although problematic in the sense that checking in and obtaining the parking pass was a bit difficult to negotiate to get ba… more

I was booked here by error, and was to be in the Marriott Courtyard, that aside the staff were very pleasant and helpful especially Gary the night manager. Parking was handy although problematic in the sense that checking in and obtaining the parking pass was a bit difficult to negotiate to get back into the parking garage. The attendant allowed up to go in and come back with the parking pass so we parked close to the door to the Hotels side entrance . The amount of bird droppings was horrific. Pigeons were roosting nearby and we were not impressed at having to negotiate around this with our luggage etc. The hotel has been refurbished but some things still need upgrading to demand the price they are asking IMHO. The bed was clean and bug free as was the room. (so Im not sure where the other reviewer recieved bug bites) I was disappointed that the pool was not in working order, however, we arrived late and it was a whirlpool I was most needing. The room is well maintained other than the drapes did not close and the room looks out onto an apartment complex, making one feel exposed to voyeurism. no blinds either. I slept well, wouldn't use the tub (jets were old and corroded) but honestly there really is no reason not to stay there. The rating is a 3 because the pool was not working and the filth in the parking area with bird droppings. No fridge in room either. but the coffee was great I did not have a chance to stay for breakfast so I am unable to comment on it. Apparently it was included in the price

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“Okay”

Check in was quick and efficient and front desk personnel were very friendly and welcoming. We stayed on the 7th floor and there was an odour as soon as we got off the elevator. Couldn’t quite place what it was but it persisted the entire stay. Thankfully once in our room we couldn’t smell it. B… more

Check in was quick and efficient and front desk personnel were very friendly and welcoming. We stayed on the 7th floor and there was an odour as soon as we got off the elevator. Couldn’t quite place what it was but it persisted the entire stay. Thankfully once in our room we couldn’t smell it. Bed was very comfortable. Room was a nice size. The so called breakfast is actually a table full of sugar laden pastries and bread. No eggs, nothing remotely healthy. Grabbed a coffee which was really good, and went elsewhere for breakfast. Location was good for the event we were attending.

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“Stay at Plaza”

Hotel was easy to find, prompt check in great parking! However one of these reasons we chose this hotel was it had a pool which the kids were very excited and looking forward too. Unfortunately for us when we arrived and checked in and asked about pool hours we were informed pool was closed due to … more

Hotel was easy to find, prompt check in great parking! However one of these reasons we chose this hotel was it had a pool which the kids were very excited and looking forward too. Unfortunately for us when we arrived and checked in and asked about pool hours we were informed pool was closed due to repairs. Upon booking or check in communication or advisement on this would have been appreciated. Also breakfast that was included with stay we were also disappointed that no eggs or meat were available. Staff working in restaurant weren’t very communicative and non interactive with customers. Overall I would rate 3-star due to the fact we booked based on pool and not offered any discount or anything we would have booked at a other hotel within the city!

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