Helios Spa

“Ignore the bad reviews - this hotel has new management in place”

Having just spent a week at this hotel I was very apprehensive about how we would enjoy our stay having read some very bad reviews. So armed with no expectations I thought a week in the sun in a dodgy hotel would be what we would get. WRONG. We arrived and the reception desk welcome was superb and … more

Having just spent a week at this hotel I was very apprehensive about how we would enjoy our stay having read some very bad reviews. So armed with no expectations I thought a week in the sun in a dodgy hotel would be what we would get. WRONG. We arrived and the reception desk welcome was superb and we were told we had been upgraded to a family apartment. The apartment was great, my partner and two children had more than enough space and a great sea view with a balcony. The decor was nice, beds very comfortable with two bathrooms. Lots of wardrobe space with hangers with fantastic aircon. The room was very clean and had a fridge with complimentary bottled water which was replaced everyday. The cleaning staff were also very good and cleaned everyday with fresh towels. The hotel is really lovely and had a nice atmosphere. The bars all served great drinks especially the balcony bar with outside seating. Really enjoyed the staff who were all very friendly and great with the kids. We opted for all inclusive and this is where the new management really excelled. They wanted feedback on the food, staff and overall score for their food. They have made changes over the week we were there and I can see why bad reviews may have been left. The management really cared about the changes they were making and both the General Catering Manager, General Manager (I think Marianne) and the Chef walked about the restaurant checking with customers on how meals were. They also told us about the huge changes needed in order to become on a par with the Hilton Hotel next door (run by the same company) but I have to say the amount of effort and pure customer care was second to none. Speaking with other holiday makers who had been there slightly longer even they said the changes implemented had made a huge huge difference. My daughter slipped on some water and the management even though she was fine delivered a gorgeous fruit platter and champagne to our room. Seriously well done to the management and staff. We shall certainly be booking for next year without a doubt! Dont read all the bad reviews and take them as standard. A great place if you are looking for 3 or 4 star. If you pay for 3-4 star and expect 5 star..your in trouble! Overall great staff, clean rooms and a friendly team. Close to the beach, town and a brilliant pool for the kids with entertainment from the Animation team 3 times a day to keep the kids in check and allow some nice sunny rests!

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