Sol Marina Palace - Adults Only

“Traumatic visit to Nessebar.”

My pal and I visited this lovely hotel in June 24. 3 days into our stay my pal had a very nast accident which resulted in him requiring 8 hours of surgery to repair major damage to both arms. The staff of the hotel Inc the manager were fantastic, they did everything they could to help us, we had to… more

My pal and I visited this lovely hotel in June 24. 3 days into our stay my pal had a very nast accident which resulted in him requiring 8 hours of surgery to repair major damage to both arms. The staff of the hotel Inc the manager were fantastic, they did everything they could to help us, we had to add 3 more days to our holiday for obvious reasons and everyone associated with hotel did all they could for us. One very special mention goes to the Jet 2 rep Chris, he went above and beyond supporting my pal throughout this traumatic experience, he was an absolute star, we couldn't thank him enough. We have just booked to revisit Sol Marina Palace next June 2025 and can't wait to see everyone again hopefully in happier circumstances.

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“Great Hotel”

After check in we found out we didn't have a sea view, so we returned to reception and spoke to very helpful manager who verified our booking didn't include sea view . we we're offered upgrade at extra cost and worth every Leva, view over old town is excellent room 411 . Service excellent Good foo… more

After check in we found out we didn't have a sea view, so we returned to reception and spoke to very helpful manager who verified our booking didn't include sea view . we we're offered upgrade at extra cost and worth every Leva, view over old town is excellent room 411 . Service excellent Good food Very clean As not much going on around hotel possibly a little more entertainment on an evening may be better Had a great time will definitely return Thank you to all staff .

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“Drinks on all inclusive package a little dier,food is not guaranteed hot at anytime. The hotel itself is a little tired in all a”

Very easy going hotel but having used the sol chain before I thought it would be upto the same standard but it's not The alcohol inclusive drinks are so far poor quality the food is warm at best With a little more effort from sol this would be a great hotel No eveing entertainment most night If y… more

Very easy going hotel but having used the sol chain before I thought it would be upto the same standard but it's not The alcohol inclusive drinks are so far poor quality the food is warm at best With a little more effort from sol this would be a great hotel No eveing entertainment most night If you early in for dinner then you might catch a bit of entertainment whilst dining The bars and restaurants around the hotel are good Nessebar is walking distance from hotel so is sunny beach

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“A HOTEL OF NO RETURN!”

1). The hotel, the Sol Marina Palace in Nessebar, was good, a little dated but clean and spacious. Our room was comfortable with ample storage space. 2). The majority of the staff were pleasant, however of the two chefs that cooked the omelettes at breakfast, the tall one was extremely rude with… more

1). The hotel, the Sol Marina Palace in Nessebar, was good, a little dated but clean and spacious. Our room was comfortable with ample storage space. 2). The majority of the staff were pleasant, however of the two chefs that cooked the omelettes at breakfast, the tall one was extremely rude with most of the guests. He looked bored stiff all the time and acted as though he was doing us a favour cooking for us. 3). Breakfast was passable if you liked cold food. Lunch was ok if you liked salad but there was only salami-type meats or cheese to go with it. We ended up going into the snack bar for lunch most days and had a sandwich, which was always cheese and ham, and chips. The food in the main restaurant of an evening was absolutely abysmal. After the second night I informed the Rep that the food that was supposed to be hot was cold including the soup. To my amazement and annoyance she told me that as Bulgaria had a hot climate they ate their food at a much cooler temperature than in England! Did she think I was stupid? The choice of dishes was very minimal, usually chicken or pork in a sauce or in batter. There was pizza that was undercooked and very unappealing as well as cold. The soup was always luke warm and, having tried it on two occasions, under seasoned and tasteless. Every day there were fries, which were preferable to the cold potato’s in sauce. We had the complementary meal in the a la carte restaurant which was primarily a mixture of the left overs from breakfast e.g. the cheese and meats from breakfast dressed up to look a little different. We were offered a choice of cold soup or “hot” sweet potato soup. We chose the hot soup which was neither hot nor edible. We were most underwhelmed by the meal presented to us. We gave in for the last three nights of our holiday and ate out at a restaurant about a ten minute walk from the hotel where they had a huge choice of dishes at very reasonable prices and all were piping hot! I did complete the hotel questionnaire and commented on the food only to be told that no one else had complained. This was far from the truth as it was the talk of the hotel and many guests, like us, went out to eat. We were also not warned about the taxi drivers. The cost of taking a taxi booked by the hotel to Sunny Beach was 20 lev but our return taxi, supposedly on a meter, was 45 lev! I think that the Jet2 reps ought to let customers know at the reps meeting and advise them to ask the hotel to book all taxis. Overall, when you book an All Inclusive holiday you expect to be able to eat reasonably well. We are far from bring picky eaters and will try most things but I can honestly say, having travelled with Jet2 many times, we will definitely not be going back to this hotel and that Jet2 should seriously look at the standard of food that this hotel is offering.

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