Imperial Palace

“Imperial palace or inferior Palace Sunny Beach, Bulgaria”

Rooms were adequate but no where near 5*. 1 bottle of water provided in room per stay. The food was at best provided. However, its was cold with no choice. Pork or chicken for evening meal. Every night pasta. If a group of people came then there may be fish. The F&B manager Hakin was amazing. I spo… more

Rooms were adequate but no where near 5*. 1 bottle of water provided in room per stay. The food was at best provided. However, its was cold with no choice. Pork or chicken for evening meal. Every night pasta. If a group of people came then there may be fish. The F&B manager Hakin was amazing. I spoke to him as he was packing his van to leave. He couldn’t convince upper management to improve what he knew was the problem. His hands are tied with upper management who would not allow him to offer more options. They wanted lower costs. The hotel recently catered and provided rooms for 6 a side football tournament but we (my family) were told by a senior staff member, they were not charged. Perhaps this is why the upper management wanted to keep food costs down. My question is At what cost? My answer has to be at the cost of the paying guests. I’ve been in 4* & 5* and the fridges are always stocked with soft drinks daily at no extra cost & part of all inclusive. I was on the 2nd floor which was 2 floors away from my family and I didn’t mind because it was quiet. When the footballers turned up you can guess what floor they were on. Yes 2 right next to me a single disabled lady and hundreds of loud rowdy footballers. My other issue and probably the most worrying is that if you book a massage and it’s a full body massage beware because several of the female staff for extra money do offer your Male partner Or even your son an extra service. And I don’t mean a face massage I mean a personal service that no five star hotel should ever offer. because it lowers the standard when the Females who offer a massage are doing other things. This I felt lowered the whole standard for the hotel to know that sexual favours are offered by women who you would trust your husband ,boyfriend ,or son with. A male member of my family who probably didn’t think twice Accepted this offer And told us all about it. To say we were gobsmacked is an understatement we were Dumbfounded. Is this really what a five star hotel in Bulgaria Is allowed to offer? The best thing of all is that the lady Veronica told the male member Of my family not to say anything it was their secret. How dare she? We saw the manager several times walking about in casual clothes and work clothes but not once did he ever approach and ask if we were okay or if there was a problem that he could fix. He didn’t speak to us. He didn’t even say hello. The comparison between the food and beverages manager And the general manager was so wide apart and so different it was as clear as day and night. Like I said, not a five star hotel I have to say That it could be mistaken for a three star or a very minimal four. It is such a shame There wasn’t even wait service by the pool you had to go to the bar yourself. For the money I paid That would’ve been expected. If it wasn’t for the beach across the road and the sunshine I may just as well have been in a tent for the service that I got But there is a light at the end of this tunnel, the beds were very comfortable so I did manage to sleep in comfort

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