Sunset Resort

“Lovely holiday but”

So we came for a week to the sunset resort. First thought was omg what a beautiful building the rooms where spacious and clean . The bathroom had plenty of towels and also shower wash was provided which was a nice touch. Also we had a bottle of water and coffee provided .We liked the keyless entr… more

So we came for a week to the sunset resort. First thought was omg what a beautiful building the rooms where spacious and clean . The bathroom had plenty of towels and also shower wash was provided which was a nice touch. Also we had a bottle of water and coffee provided .We liked the keyless entry to rooms so you entered the room with a wrist band which was a nice touch again . My son had a little accident and I went straight down to reception and the maids come back so quickly and resolved the problem. We found the little shop over priced I got charged for 2 bottles of water goggles and a little toy 48lev. The swimming pools where a nice size and plenty of sunbeds to choose from. Also the 2 pool bars had plenty of drink. My daughter now has to to to AA meeting for the amount of free ice creams she had 🤣 By the Wednesday we noticed one pool being shut which we was a little unhappy about but then it didn't put a damper to the holiday as there was another pool to go to. The food was okay we didn't go hungry just some ideas of food was a tad strange but we didn't come to bulgaria to have English food . Another nice little touch was the pool towels you was given a card at check in and then go collect your towels and then change them every day . We also got to see two weddings whilst we was there for holiday which again was lovely to see . Entertainment well.......... was very boring quiz twice dancing under stars twice and then bingo . My daughter enjoyed the kids dancing but was only for 30 minutes. We had a sea view room so if you can afford it go for it because the view is amazing. Thank you sunset resort

less

“Disappointed”

The reception staff rude and not very helpful, always with an attitude Food disappointment, not much choice, very poor quality products used , breakfast foods overcooked for lunch Only one pool out of 4 was open and it was very dirty, Advertising 5 restaurants and only one was opened Animation … more

The reception staff rude and not very helpful, always with an attitude Food disappointment, not much choice, very poor quality products used , breakfast foods overcooked for lunch Only one pool out of 4 was open and it was very dirty, Advertising 5 restaurants and only one was opened Animation team great guys but only 2 of them there was nothing for he adults in the evening Bar drinks were ok , but loads of improvement needed in staff Rooms nice and clean , change bedding every 2 days But didn’t replace used shampoo and shower gel since arrival. The was no activities for the kids at all , as in pictures , no kids room no kids pool , Aqua park was closed No beds on the beach, even though it says beach hotel on the website Hotel is beautiful and has loads of potential, but management and reception staff brings it all down . Wouldn’t go back or recommend to anyone.

less

“Could have been better”

Our stay at the Sunset Resort was a mixed bag. Our 3 bedroom apartment was spacious clean with a beautiful sea view. Maid service daily. Although our apartment had a washing machine it would not work. Reception were unhelpful saying it was up to the owners to fix it. As we booked through jet2 we … more

Our stay at the Sunset Resort was a mixed bag. Our 3 bedroom apartment was spacious clean with a beautiful sea view. Maid service daily. Although our apartment had a washing machine it would not work. Reception were unhelpful saying it was up to the owners to fix it. As we booked through jet2 we were unaware that the hotel let out apartments owned privately. Reception on the whole let this place down. Not very helpful and certainly not welcoming. As they are your first experience of the hotel this is a real negative and cannot be attributed to the Bulgarian way of dealing with people. Other staff were nice. The hotel has lots of facilities- pools slides etc but I would agree with others that some maintenance is needed. This place has a 5 star appearance but below the surface there are let downs. The food was varied. Always something to eat but it was mostly tepid which is not good. The hot plates in the buffet were never hot so food got cold quickly. The desserts were lovely. All inclusive drinks were OK. The bar upstairs where you pay for drinks was worth it. Lovely terrace to sit and drinks were much better. The bar staff were friendly too. The kids club staff deserve mention. Really nice to the children. Entertainment at night was mixed. Not much atmosphere. The water park was good especially as it was part of the all inclusive deal but again it looked tired. We enjoyed our stay especially as it was not busy at the resort . This place could be fabulous but attention is needed . Jet2 should really be looking at the issues here. Probably wouldn't go back without major improvements which is a shame because the apartments themselves are great.

less

“2 family's holiday”

As many has said before. This hotel has so much potential if only time and effort was invested. Customer service The animation team are fantastic and work very long hours either running the day clubs organising adult games around the pools, the kids disco at night or the evenings entertainment. Th… more

As many has said before. This hotel has so much potential if only time and effort was invested. Customer service The animation team are fantastic and work very long hours either running the day clubs organising adult games around the pools, the kids disco at night or the evenings entertainment. The bar staff are hit and miss some are friendly and enjoy their job the others shouldn't be in this industry if they don't like serving people. There was one girl who touched when placing a order for 4 drinks (2 of them were soft drinks). The reception staff were very direct and not particularly helpful. We initially requested two rooms next to each other initially at the time of booking and again a couple of months before our holiday via email which we got an agreed email. When we asked about this we got blank looks and no offer to rectify the problem. It resulted in constant visits to the reception to see if the situation changed throughout our stay. Also initially our room had a view of the front of the hotel where you can see waste land and a car wash and a convenience store. Eventually when we got our move we had a the sea view but the rooms sizes greatly differed. In terms of the actual room sizing. They are great for a family of 4, although the balcony offers two chairs, and the kitchen glassware is for 2 as well. The bedroom are good sizes and beds are comfortable. Food - as many has suggested, the buffet restaurants contents are very repetitive. Lots of beige food hardly any vegetables. We tended to visit the restaurant near the main pool for lunch and then main restaurant for dinner. We did eat in the seafood restaurant and the Asian restaurant and both were much nicer with better quality wine (I could be wrong on this). We did celebrate a birthday during our holiday which we had in the asian restaurant and they went above and beyond which was really special.

less

“Miss”

Pools needed a clean out, food was average but OK, reception staff were rude, apart from one young man who was pleasant and helpful. Entertainers were very young, nice people but the night time entertainment wasn't up to much, the old guy playing the piano and singing every night was our highlight… more

Pools needed a clean out, food was average but OK, reception staff were rude, apart from one young man who was pleasant and helpful. Entertainers were very young, nice people but the night time entertainment wasn't up to much, the old guy playing the piano and singing every night was our highlight of the night. Outside dining room was nice but when you're trying to eat your dinner and people are sat smoking around you, it's extremely rude. This area was fenced off as part of the dining room due to there being not enough tables inside. This needs changing to no smoking, enough places to smoke without this! Waterpark was good fun, also a bit run down and needed a good clean but worth a visit. Bus stop outside the hotel, you can take the bus to Nessebar, well worth a visit. Shops down the street from the hotel-not a lot to see other than souvenirs. Church at the end of the street pretty, old and worth a visit.

less