Apart Hotel The Castle

“nice spot!”

Wonderful studio, you've got everything that you need there so you almost don't wanna go out (kidding :). A big bright room with a comfy sofa, dining table and everything that you need in the kitchen... The hotel is right next to the piste. I liked the traditional style restaurant/pub at the lowest… more

Wonderful studio, you've got everything that you need there so you almost don't wanna go out (kidding :). A big bright room with a comfy sofa, dining table and everything that you need in the kitchen... The hotel is right next to the piste. I liked the traditional style restaurant/pub at the lowest part of the hotel- it's cozy and the food is tasty. The staff in the hotel is okay, except those in the Alpine style restaurant down the stairs... Nobody replaced the missing soaps/shampoos for 5 days and didn't put a sponge although we had dirty plates to wash. The man at the ski wardrobe was very helpful and nice, the receptionist too.The wi-fi is free BUT the signal is very weak so basically you can't get any internet connection. Who cares - I was there to ski, not to hang on the internet. The mattress of the bed was old and I could feel the springs on my back. Somebody was smoking somewhere on the lower floors and our bath and room smelled like cigarettes often so we had to open the window for fresh air to come in. In general everything was okay.

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“Brilliant location, helpful staff, friendly atmosphere, loved it”

Just spent New Year here and had a fabulous week skiing. We ate a couple of times in the little pub/restaurant on site, it;s down some steps and the food was excellent The hotel itself had a lovely feeling about it and we would often have a drink in the lobby bar, nothing was too much trouble. O… more

Just spent New Year here and had a fabulous week skiing. We ate a couple of times in the little pub/restaurant on site, it;s down some steps and the food was excellent The hotel itself had a lovely feeling about it and we would often have a drink in the lobby bar, nothing was too much trouble. Our 2 bed apartment was as expected as Bulgarian apartments are basic but it was good enough. We took advantage of the shuttle bus every day to the main ski hire. We had a perfect holiday and are going back again in feb when enough snow to ski to the door, fingers crossed

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“Road trip to Pamporovo ”

Very good area close to the ski center. The apt was clean an comfortable.The wi-fi connection was very bad and slow . The SPA center was very good . Look for Giorgi is a great masseur! The breakfast was good but not great.

“Not five stars as expected and promised”

Room very dark, from four nights two without cleaning of the room and bathroom, internet against fee, Sauna to pay seperate in spa center, less parking available-directly in front of hotel very icy road and access, difficult not to fall down, snow and ice falling from the roof (warning signs are al… more

Room very dark, from four nights two without cleaning of the room and bathroom, internet against fee, Sauna to pay seperate in spa center, less parking available-directly in front of hotel very icy road and access, difficult not to fall down, snow and ice falling from the roof (warning signs are all along the hotel), restaurant a la carte could not offer desserts from menue, breakfast in two shifts according to room number, if you keep this rule you will come almost lunchtime to skiing, almost daily same at breakfast, in rooms you could hear easy the neighbours. Positive: kids friendly

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