Festa Winter Palace

“A Winter wonderland of a Palace”

We, a family of 3, two adults and a 15 year old, have just spent a week at this beautiful hotel. A perfectly situated hotel for the ski lifts, and just far enough away from the hustle and bustle of the evening pubs, bars and restaurants, of which all are fabulous, I would recommend Pappa Mia, the b… more

We, a family of 3, two adults and a 15 year old, have just spent a week at this beautiful hotel. A perfectly situated hotel for the ski lifts, and just far enough away from the hustle and bustle of the evening pubs, bars and restaurants, of which all are fabulous, I would recommend Pappa Mia, the barman Vlad the lad is a star. The staff and the hotel are a credit the hospitality industry, really. Anna the lady who met us and booked us in at reception couldn’t do enough for us, full of very useful information about the ski resort, and all the hotel had to offer. A very professional lady without doubt. The spa is a superb place to go to after a day on the piste, it does get busy though, but the guy at the spa is a most kind and helpful man, nothing is too much trouble for him. We had a junior suite on a Bed and breakfast basis. Breakfast has everything for all tastes, eggs, bacon very streaky, and sausage of a European appearance, scrambled egg, beans, toast, cereal, and croissants etc. Tea, coffees, juice the works, it’s a grand feast. Sets you up ‘till lunch time. The rooms are delightfully furnished and hark back to an era from the Victorian times, or old style Italian, by design apparently. They are basic, functional, and a decent size, but beautiful nevertheless, and as you are only in them for a while it matters not. Fresh towels and sheets everyday. I would certainly recommend this hotel for your stay, it is very peaceful and tranquil just what you need if you’ve popped down the road enjoying all Borovets has to offer in the evening.

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“Decent”

Nice hotel close to the slopes and to the restaurants, rooms are big and comfortable, the hotel has a beautiful SPA compare to other surrounding hotels where the Spa’s can be very crowded, overall the decent hotel but it is not a 5 stars international standard, i would say its a 4 stars with ever… more

Nice hotel close to the slopes and to the restaurants, rooms are big and comfortable, the hotel has a beautiful SPA compare to other surrounding hotels where the Spa’s can be very crowded, overall the decent hotel but it is not a 5 stars international standard, i would say its a 4 stars with everything needed to spend a good ski holiday, the only downside is that the ski shop which is hotel owned do charge you for leaving your skis with them which is not fair compare to the rooms rate and as someone who stayed in Rila for example, they don’t charge you, i felt it was a bit of rip off.

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“Not five star”

Clean and decent sized rooms but miserable staff and cold breakfast every morning. The staff all need to go on a customer service training scheme. Shouty man in the spa, depressed faces on reception and restaurant. We weren’t sorry to leave.