Spa Hotel Emerald

“Emerald Spa Hotel Bansko”

Hello to everyone out there, my name is Rei and I was for a week at Emerald Spa Hotel Bansko. Is literally the worst hotel I ever stayed they are the scammest place ever.No gym, no restaurant , no sauna, no swimming pool, only when you do the booking it doesn't say that, then when you go there, the… more

Hello to everyone out there, my name is Rei and I was for a week at Emerald Spa Hotel Bansko. Is literally the worst hotel I ever stayed they are the scammest place ever.No gym, no restaurant , no sauna, no swimming pool, only when you do the booking it doesn't say that, then when you go there, they will tell you everything is close unfortunately is not open ect.The cleaners was very professional and good people, the guy who was working at the reception was trying to convince us, like is the Covid-19 thing and stuff and when I said to him why you not say that online tho and he said they haven't updated the site and stuff really unbelievable. Another thing was the sleeping bed I specifically ask for a double bed room and they give me two single beds and on top of that they was the worst bed I ever slept in my life, sometimes I slept on the couch. The elevation didn't even work.The worst place absolutely worthless and 100% will never visit that place again. People be careful when you do the booking online, make sure is refundable don't make the same mistake I did. Here are some photos from the room aswell.👎

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