Casa Karina Bansko - Half Board & All Inclusive

“A Pleasant Stay with Memorable Hospitality”

We recently stayed at Casa Karina in a 2-bedroom apartment, and overall, it was a pleasant experience. The location of the hotel is excellent – very convenient and close to the Gondola/cable car, which made exploring the area incredibly easy. The apartment was spacious and functional, offering ple… more

We recently stayed at Casa Karina in a 2-bedroom apartment, and overall, it was a pleasant experience. The location of the hotel is excellent – very convenient and close to the Gondola/cable car, which made exploring the area incredibly easy. The apartment was spacious and functional, offering plenty of room for our family to relax comfortably. The highlight of our stay was the exceptional service we received from the restaurant manager, Aneta. She went above and beyond to accommodate our dietary preferences, personally arranging special vegetarian meals for us. Her thoughtful efforts made our stay feel truly personalized and memorable. We’d also like to extend our gratitude to Mexmea, one of the restaurant staff members, for his wonderful service. However, we did notice that housekeeping services could be improved to better meet guests' expectations. Additionally, the hotel would benefit from some updates to give it a more modern and refreshed look. A little uplift would go a long way in enhancing the overall guest experience. With a few improvements, Casa Karina has the potential to be an even better choice for travelers.

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“We had a great time here, and the hotel gave us no troubles or worries. Overall, I would highly recommend.”

Me and my mother stayed here for my 16th birthday. It was a 4 day stay and we thoroughly enjoyed our time there. The service quality was great, we had no issues with impoliteness or unprofessionalism and they answered all our queries with no problems. We ventured into the town of Bansko, and the h… more

Me and my mother stayed here for my 16th birthday. It was a 4 day stay and we thoroughly enjoyed our time there. The service quality was great, we had no issues with impoliteness or unprofessionalism and they answered all our queries with no problems. We ventured into the town of Bansko, and the hotel is located in a very good spot. You can find shops within a small walking distance and the locals gave us no trouble at all. It is nearby a trail up the mountain, or rather the gondola experience, however it was closed at the time we visited. The town is beautiful and we got so many lovely pictures. The food was alright, there is plenty of options however it can get a little boring the longer you are there. But there were different foods every night and it is traditional food to the area. The room was clean and comfortable, we had a small balcony terrace that fitted our needs perfectly. There are plug sockets located all over the room and we had no trouble with that. The bathroom was a decent size and it offered complimentary shampoo, soap and body wash. Again, no troubles with cleanliness. The hotel offered a good spa that we also used, the pool was clean and not at all an uncomfortable temperature, and the sauna and steam room were very enjoyable. Overall we had an amazing time and I would highly recommend this hotel to anybody looking for an affordable comfortable stay.

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“Nice hotel”

To start the hotel is good for the money and located within 5 minute walk of the gondola. The main street is v close so easy access to everything and the old town isn't too far (10min walk). Bansko has loads of places to eat drink and be merry. Plus plethora of supermarkets etc. The restaurant is n… more

To start the hotel is good for the money and located within 5 minute walk of the gondola. The main street is v close so easy access to everything and the old town isn't too far (10min walk). Bansko has loads of places to eat drink and be merry. Plus plethora of supermarkets etc. The restaurant is nice with plenty of space and everything is modern and clean. The staff are a bit hit and miss. Some are friendly and helpful some less so which does make some interactions uncomfortable. If you book direct with the hotel and/or use thier ski equipment and thier ski passes it seems you get a better service than if you go through 3rd party operators. We stayed as a family with 2 young children and our first night the room was awful. Thankfully the manager resolved our issues and moved us to another room the next morning which we couldn't fault. The hotel web site stats fully equipped kitchen but that's not our experience. There is a kettles with cups and a hob/oven depending on your room. However with no cutlery, crockery, pots pans trays or anything at all to prepare or eat food on the kitchen is a bit of an ornament! Meals are buffet style and tasty however for little kids it's a bit fussy so we did struggle with all meals and as a result ate out more than we had wanted. Although room service food (which is extra £) was great. Burgers, chips, spaghetti etc. Drinks not included and as expected is v expensive. They don't like serving tap water as it's free but you do get 2-4 small bottles of water provided daily in the room. The pool and spa could do with a clean and the pool water by the end of the week the chlorine was so high you could feel it when you walked into the pool area. This could be easily rectified by more frequent changes of the water or water chemical maintenance. It was half term so use was heavy.

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