Excelsior Sao Paulo Hotel

“Good Staff, Poor Hotel”

The staff are very good, polite, funny, and super nice. What leaves to be desired is the hotel and its location. The room is old, with several defects; bedside lights don't work because the switch was broken, hot water doesn't heat up, and there's no drain stopper to use the bathtub as intended. Th… more

The staff are very good, polite, funny, and super nice. What leaves to be desired is the hotel and its location. The room is old, with several defects; bedside lights don't work because the switch was broken, hot water doesn't heat up, and there's no drain stopper to use the bathtub as intended. The air conditioning is placed under another unit from the floor above, which, when turned on, drips exactly on the one below, causing a very loud noise, making it impossible to sleep due to the dripping sound. Regarding the location, it's very smelly with many homeless people around, the street is dirty and dangerous.

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“Well located & priced; watch out on the AC though”

Staff was nice and helpful. If the front desk ENG speakers are out, they'll do google translate. They were very responsive to emails during the months leading up to my stay. Air conditioners are very sensitive, so only run it on max volume and cool for a few hours to make the room cool then cut bac… more

Staff was nice and helpful. If the front desk ENG speakers are out, they'll do google translate. They were very responsive to emails during the months leading up to my stay. Air conditioners are very sensitive, so only run it on max volume and cool for a few hours to make the room cool then cut back to the low cool setting and not quite coldest on the temp control knob or unit will freeze up and not work at all. Their wifi barely works (think 5 seconds at a time between freezes if trying to watch a movie or video and significant wait times to websurf), so don't count on that at all. Some rooms (I stayed in 2) have very difficult to open doors; if this happens after you get the green light from dipping your key card, pull a quick up on the handle then down to open. If you need to add a day to your stay, do it ahead on the site you got good pricing on if you know in advance. I added mine at the desk and paid almost double than the website though which I booked it. Great location...so close to metro, shopping, pharmacies, grocery stores, restaurants, etc. I heard to be careful walking alone at night and to keep your wallet & phone in front pockets.

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“fine, cheap, but....”

Another administration, old procedures, it's not good. The hotel need repairs in many areas. The Monreale new administrator just used make-up. The employees in the coffee room are terrible, incompetents.

“Good hotel for your money, terrible location”

The hotel staff is really helpful and nice, the hotel has somethings that need to be updated but overall rooms are comfortable, breakfast was included with the hotel saty and it had a litle bit of everything try to be before 9:00 am because it can be very crowded. The hotel is near the red metro st… more

The hotel staff is really helpful and nice, the hotel has somethings that need to be updated but overall rooms are comfortable, breakfast was included with the hotel saty and it had a litle bit of everything try to be before 9:00 am because it can be very crowded. The hotel is near the red metro station so it is easy to move around. I was on the days of carnival and the street is blocked so people can dance, it is a whole new experience the music and the festive air, but if you want to go anywhere you will have to walk in the middle of intoxicated people. The hotel staff once again made everything in their hands to make the entrance to the hotel safe. The main reason why I'm giving 3 stars is because of the hotels location, I felt really insecure on the hotel street and the streets neraby are worse so going out for a late afternoon snack felt like world war Z, be very carefull anywhere near the hotel there are lots of intoxicated people sleeping on the street, I saw two big figths and one included robbery. I know Sao Paulo is dangerous but this was a whole new level and I'm south american.

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