Martin's Patershof

“A gem”

We got to know the hotel a few years ago and we made it a yearly tradition to come back. We enjoy every moment, from the moment we enter the hotel to the moment we leave. The breakfast is super, lots of choice and in very special surroundings... Really a true gem to stay in

“Unique Church to Hotel conversion, exceptional breakfast.”

A unique Church to Hotel conversion, with an exceptional breakfast. Convenient location, walkable from the train station, around the corner from the Market Square, gorgeous canals, and variety of restaurants and shops. Arrived early and they held our luggage while we went out to explore. Our room … more

A unique Church to Hotel conversion, with an exceptional breakfast. Convenient location, walkable from the train station, around the corner from the Market Square, gorgeous canals, and variety of restaurants and shops. Arrived early and they held our luggage while we went out to explore. Our room was on an upper floor, very clean, with a nice modern bath, columns and arched windows that opened to a roof area. Unfortunately, the air conditioner was not working and our room was stifling HOT. I phoned the front desk and was initially told that I was probably not turning it on correctly. I asked the clerk to come up to the room and try it herself. She arrived with a small fan in hand- she said all the other fans were already in use by others. She was not able to get the AC going and told me the system isn't working and there wasn't another room available to switch to. The room was so HOT and the sweat was just rolling off me, that I was unable to sleep. I opened all the windows, but that did little to cool the room as it was a hot summer night and the air was still. The breakfast buffet was wonderful, delicious, and had a very wide assortment of items. The dining area was unique in that it had loads of the original church details. All in all, a nice stay except for the broken AC resulting in a poor nights sleep. Upon checkout I mentioned it to the desk clerk, who made a tiny adjustment to my bill. I later wrote a letter to the hotel manager, who was very quick to reach out to me and rectify the situation. I appreciated his sincerity and resolution. I would stay here again in the future. The hotel's location in Mechelen was conveniently located and Mechelen was a charming historic town that had similar things as the bigger city areas, but it was more quaint, full of charm, and less crowded.

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“Beautiful stunning unique Hotel with excellent breakfast. Unfortunately the service did not match.”

My partner and i went to the Tomorrowland Festival and decided to stay here because the hotel looked so incredibly beautiful and unique. Converted church did not disappoint. They have done such a good job in converting it but keeping it very elegant, classy and tasteful. Things the hotel did which … more

My partner and i went to the Tomorrowland Festival and decided to stay here because the hotel looked so incredibly beautiful and unique. Converted church did not disappoint. They have done such a good job in converting it but keeping it very elegant, classy and tasteful. Things the hotel did which was exceptional. ~ Very peaceful, nice area, room and bathroom incredible, very comfortable, relaxing, beautiful and stunning. The whole hotel is stunning. Breakfast was also fantastic with so much choice, such good quality food in abundance. Things the hotel did which was bad - Service I had booked everything and paid for the hotel in full, months in advance. I was pregnant, tired and struggling after our plane trip and we came straight from the airport to the hotel. We were a bit early and asked if we could please check in early. The two men at the front desk kept saying no no no no way and even after my partner explained to them i was pregnant and needed to lie down, they kept saying no no no. Thank god the manager happened to walk past and overheard the conversation. He could see i was struggling, sweaty, exhausted, sick and that he said of course they would try to see what they could do for us and get our room prepared earlier. Thank god for this kind, compassionate man who was in charge and allowed me to go rest early in the room - Really was a life saver and so grateful to him. Then at checkout. We were charged double for breakfast and when we explained it was wrong, the girl at the front reception desk didn't even apologise to us even though it was their mistake. But most shocking and disappointing was when we had already returned home i was so shocked to see the hotel had taken another 100 EURO out of my account without informing me which i don't even think is legal!!! I don't know what kind of policy is that when i had paid for everything upfront, in full, in advance. Yet still charged another 100 EURO from my account when i checked in without even telling me, saying anything to me and without my consent or knowledge!!!! I phoned the hotel and spoke to Yannick on reception asking what this money was for when i had already paid in full for everything? Yannick explained this is a hotel policy that 100 Euro is taken at check-in as a guarantee. First of all, nothing is mentioned at all in the booking confirmation about this payment. Therefore there was no permission given by me to do this by the hotel and i also wasn't even aware. If this is a hotel policy, it has to be legal so how can it not be written anywhere on the confirmation reservation? It was also not mentioned when booking the room. Also this wasn't mentioned in person to me at all during check in by anyone either. If as Yannick mentions, this payment is taken from everyone at check in and is standard hotel policy, it should be a duty for the hotel staff to notify guests this is being done with their knowledge and consent. There was no communication at all about it to me. The only thing it mentions is you will be charged 100 EURO if you smoke in the hotel room which i am not a smoker. Eventually I got the money back but i'm the one who had to email the hotel management finance dept to sort out all the mess and i was in complete shock and disbelief. When i complained this policy is not written anywhere for guests to see and was not verbally explained to me before happening they couldn't give me a response. If the service had matched the hotel i would have given 10/10 but really could not believe the service I received - felt literally robbed by this hotel and felt really let down. Anything financial should be spoken about and obviously written somewhere clearly for guests. Otherwise can not put trust in this hotel. No Transparency. But can not fault the actual hotel because its soooo beautiful and so unique.

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“I think we got the wrong weekend”

We had a lovely room ( exceptional best of home) but there was a party organized with loud music until 3h15 in the morning which has spoiled our stay. During daytime heavenly feeling, quiet and indeed exceptionally beautiful. Very friendly Staff and great breakfast.