Zoom Hotel

“A great surprise find”

This was far beyond expectation for a swift visit to Brussels. Room (280) very pleasant, clean and spacious. Water, tea and instant coffee in room. Front desk and breakfast staff very helpful and efficient. I would be very happy to use this hotel again.

“The quietest night sleep in a hotel ever! Lovely staff too.”

I stayed for two nights at this hotel, in a room with a double bed, and I had breakfast both days. Overall this is a nicely decorated little boutique hotel with comfortable rooms and the most friendly and hospitable staff I have encountered. I was made to feel very welcome, service was prompt and … more

I stayed for two nights at this hotel, in a room with a double bed, and I had breakfast both days. Overall this is a nicely decorated little boutique hotel with comfortable rooms and the most friendly and hospitable staff I have encountered. I was made to feel very welcome, service was prompt and attentive. The rooms are themed around photography and while a little bare in decor, have everything you need with a very nice bath/shower room attached. My view was pretty dismal, and the room itself was low-lit, so I made the most of the autumn weather and kept the curtains closed and a side lamp on to make it more cosy. The breakfast was a choice of freshly squeezed orange juice, coffee, tea, hot chocolate, cereals, fruits, cheese, scrambled eggs, pancakes, and croissants with various jams and spreads. The evening meal menu was limited and didn’t appeal so I found a nice little Italian pizzeria around the corner. I think the hotel is missing an opportunity here to provide a few simple pizza and pasta dishes itself. The location is good and very quiet. In fact between about 1030 and 0630 I did not hear any noise either night from either inside the hotel, or outside, and had two great nights sleeps as a result. The only downside, which I think was more an issue for booking.com was that I received multiple phishing emails purporting to be from the hotel, but when I contacted the hotel to query these emails via its official email (on their website) they responded very quickly and clearly. I would definitely recommend the hotel and would certainly stay there again myself.

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“Nice small not expensive hotel in the centre of the city.”

The idea of check in and check out on internet is excelent. However the lack of worm dishes for breakfast, no eggs, spoils a bit the image. Service was nice and supportive. The original climate is generated by pieces of art on the walls of rooms.

“Wanted to like it, but not for us.”

I have mixed feelings about our one-night stay at Zoom. It’s in a good location for shopping, but a decent walk to the tourist sites. The staff were very friendly and helpful. The lobby is clean and inviting and there’s a nice outdoor patio. The downsides are what resulted in my 3-star review - the… more

I have mixed feelings about our one-night stay at Zoom. It’s in a good location for shopping, but a decent walk to the tourist sites. The staff were very friendly and helpful. The lobby is clean and inviting and there’s a nice outdoor patio. The downsides are what resulted in my 3-star review - the smell of the room when we arrived was overpowering. Not sure if it was a massive dose of Axe spray, but it was intense. The noise and smoke from the cocktail bar outdoor patio next door was a big issue. We could smell the smoke inside our room until about 2:00 a.m. The bed was hard and made us itchy. Not sure if it was the laundry detergent or another issue, but my husband and I ended up having to sleep with our clothes on. Lastly, the towels are thin, rough, and worn. Some of these issues I would expect at a hotel at this price, but the others made for a sleepless night.

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