Citadines Sainte-Catherine Brussels

“Marginal, would not stay here again until improvments made”

We stayed here for 2 nights and it was very inexpensive. Pros: location / value/ customer service / fancy coffee machine in lobby Cons : No bathroom ventilation and poor ventilation in building with stale air/ No AC / In need of refurbishment. This hotel is badly in need of refurbishment and ... more

We stayed here for 2 nights and it was very inexpensive. Pros: location / value/ customer service / fancy coffee machine in lobby Cons : No bathroom ventilation and poor ventilation in building with stale air/ No AC / In need of refurbishment. This hotel is badly in need of refurbishment and installation of proper operating HVAC system

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“Good but not great.”

The location was great for our purpose: visiting Christmas market and do some shopping. Our room was situated at the back side of the building so it was quiet. We were surprised by the garden in between the buildings but as it was winter we did not sit outside of course. Maybe this causes some... more

The location was great for our purpose: visiting Christmas market and do some shopping. Our room was situated at the back side of the building so it was quiet. We were surprised by the garden in between the buildings but as it was winter we did not sit outside of course. Maybe this causes some noise in summer to guests, our room was located on ground floor with view on the garden. Beds were very comfortable. We did not take breakfast at the hotel so we can't judge that (we found it expensive). The pictures do not really correspond to the reality as the pictures look a lot better. When you see the pictures you expect a modern and very attractive "room". But in reality it needs some works and refreshments. Not only the bedroom with kitchenette but also the bathroom. Besides that the equipment in the "kitchenette" is very limited and the coffee machine is the old system with a filter. This is not what we expect in a modern hotel. Also, you only have one chair to sit at the very small table, not comfortable if you want to cook and eat in your room (we did not do this as we stayed only for 1 night but in an apartment hotel you normally do this). For this price we've stayed in better accommodations already. We would come again because of the location and if we can book at a good price. But our advice is: refresh this hotel. We had some problems as we were charged twice for our stay and it took a while to solve this as the hotel was not very responsive. It got fixed in the end but it is a pity you have to invest so much time and energy in this as a guest for a clear mistake from their side.

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