Hilton Antwerp Old Town

“Top Class.”

A big fan of this hotel, loves:- 1. The location- centre of town. 2. The building. - old time charm and character. 3. service- really good. 4. Breakfast - nice clean and good quality. downsize The parking - which is expensive and you cannot get a day pass.

“Business in the diamond heart”

Located at the heart of Antwerp you may find this work of art. The Groenplaats is set for a huge transformation and from what i've heard so is the Hitlon. Renovated rooms and a full choice buffet breakfast make this hotel one of my favorite stops for business meetings. Parking is available undergro… more

Located at the heart of Antwerp you may find this work of art. The Groenplaats is set for a huge transformation and from what i've heard so is the Hitlon. Renovated rooms and a full choice buffet breakfast make this hotel one of my favorite stops for business meetings. Parking is available underground in the secure garage and lovely shops all around this place.

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“Really rough start and not many gems to like !”

Check in with Intern Sammy who didn’t honor our two preferences that are most important to us 1)Quiet room and 2)high floor. We were given lowest floor room for a 7 day stay, directly over rail tracks for the tram and beer trolley. It wasn’t until a manager was behind her did she say thanks for … more

Check in with Intern Sammy who didn’t honor our two preferences that are most important to us 1)Quiet room and 2)high floor. We were given lowest floor room for a 7 day stay, directly over rail tracks for the tram and beer trolley. It wasn’t until a manager was behind her did she say thanks for being a diamond member as we were leaving front desk. That’s a minor thing next to meeting our preferences but something we know is policy at Hilton. Though this room was an upgrade in its size, it had a welcome card for another guest and a ripped open bag of half eaten chocolates , and a dirty coffee machine. We weren’t sure this was the correct room for us seeing how it certainly wasn’t ready. I went back down to the front desk before we unpacked. I reiterated our preferences, that they’re more important than an upgrade, though always appreciated, and can she relocate us. She could do nothing. Out of frustration I went down again and spoke to Nathalie who didn’t help either. Said come back downstairs in the morning and staff will take care of us in better room. How is that to help the day of check in and why should the guest have to make the effort again to come to the front desk. Some old fashioned and sadly lacking good customer service would be to make the appropriate room change, then come to us with new keys since we’ve already been put out. In trying to get situated for that first night, we had to call down for someone to help with the A/C unit that didn’t work. Promptly Francis came to our room and was a breath of fresh air with his care and professionalism. After resolving the A/C, we expressed our disappointment and concern for how loud this room will be for us. He actually took the time to listen and personally took care of a room change to a quiet high floor room. It’s all we wanted. Francis saved our stay and was most professional! The lounge was fun and had some delicious cheeses. We really enjoyed the views of the church and its bells from the outdoor patio across from the lounge. Breakfast was varied and great each morning. The location is fantastic and we might rave about staying here if it weren’t for the all important first impression and lack of care and customer service at the front desk for its most loyal members/ guests. We are Diamond members and have stayed over 100 nights this calendar year alone at Hiltons so we have a good frame of reference in how checkin should go. To us, these were simple requests, particularly since we made our reservation months in advance.

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“Well suited for a walk in old town”

Nice place and good location. Very nice facility for conference. Very polite staff. Front desk with some difficulties to provide invoice in the check out. We experienced a missing phone charged, that after complaint, was left back in the room.