Hotel Acacia

“Nice hotel, but rooms in need of improvement”

Firstly the positives: Great location Friendly staff Lovely entrance and bar area Rooms are ‘adequate’ We also had a small terrace which was a welcome surprise. Negatives: Air con in room was useless Room was dated and lacked the finish you would expect from a 4 star. Little things like the cabl… more

Firstly the positives: Great location Friendly staff Lovely entrance and bar area Rooms are ‘adequate’ We also had a small terrace which was a welcome surprise. Negatives: Air con in room was useless Room was dated and lacked the finish you would expect from a 4 star. Little things like the cables for tv exposed, wooden cabinet had sagging doors etc. Bed not very comfortable Very small pillows (more like cushions) TV was very old and continually lost reception No plug sockets by bed We have stayed in many hotels in Bruges and booked a different hotel for our 2nd night. This is also a 4 star and similar in price. The contrast in quality though really is chalk and cheese! It makes the Acacia look like a 2-3 star. If the rooms were improved though it would rival it!

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“Reception Staff Needs Serious Improvement”

We would like to bring to your attention our deep dissatisfaction regarding our recent experience at ACACIA Hotel in BRUGGES. We booked a room via BOOKING platform from May 10th to May 12th , with a check-in time of 3:00 PMand arrived at the hotel around 12:00 PM. We understood that the room wo… more

We would like to bring to your attention our deep dissatisfaction regarding our recent experience at ACACIA Hotel in BRUGGES. We booked a room via BOOKING platform from May 10th to May 12th , with a check-in time of 3:00 PMand arrived at the hotel around 12:00 PM. We understood that the room would not be available at such an early hour, which was comprehensible, but we were surprised to find that even by 3:00 PM the room was still not ready. We were forced to wait another hour in front of the reception desk until 4:00 PM before being granted access to the room. This prolonged and uncomfortable wait, especially after a long journey, was disappointing. Additionally, we noticed that other individuals who arrived after us were checked in before us, despite being told that the delay was due to insufficient staff because of a sick team member. This discrepancy between the information provided and the observed reality contributed to our feeling of unfair and disrespectful treatment. We expected a clear explanation as to why other guests were served before us, despite being among the first to arrive for check-in. Never received. Furthermore, we chose a room without breakfast for budget reasons, but we were surprised to find that this choice resulted in a less respectful attitude from the reception staff (two gentlemen). We were reminded multiple times that we had chosen a room without breakfast, insinuating that this justified their lack of respect and attitude. Such discriminatory treatment should not be applied to guests regardless their country of origin, budget available or any other such obvious criteria.

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“Beer glass”

Lovely hotel, 7th trip to this amazing city (bruges) and 2nd stay at this hotel, however, I had a beer in the hotel bar and took it to the room. The next evening when ordering a beer at the hotel bar, I was accused of stealing a glass from the previous night. The glass in question is in the room ne… more

Lovely hotel, 7th trip to this amazing city (bruges) and 2nd stay at this hotel, however, I had a beer in the hotel bar and took it to the room. The next evening when ordering a beer at the hotel bar, I was accused of stealing a glass from the previous night. The glass in question is in the room next to the bathroom sink, waiting to be collected by room service (which didn't attended). I haven't been accused of stealing a glass in a hotel before and was quite offended. I'm a very easy going person but the barman had a bad attitude, sorry hotel acacia, your glass is clean and ready to be taken back to the bar, why would anyone 'steal' a glass from a hotel? I'm a grown up and will buy a glass of I want one

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“Basic rooms - not worthy of 4 stars”

We stayed in room 006 on ground floor. Only storage space was 1 wardrobe and it wasn’t full length to hang dresses, no drawers for any storage apart from 2 bed side drawers which were tiny and tipped forward when you tried to open them. Very few wall sockets and when I wanted to plug the kettle i… more

We stayed in room 006 on ground floor. Only storage space was 1 wardrobe and it wasn’t full length to hang dresses, no drawers for any storage apart from 2 bed side drawers which were tiny and tipped forward when you tried to open them. Very few wall sockets and when I wanted to plug the kettle in (supplied by hotel) I had to put it on the floor in order to reach the socket. We were not given fresh cups when our room was made up. Our room was ground floor facing the kitchen and we have been woken up to hear the staff talking and the smell of eggs cooking for breakfast, the staff also sat outside our open window smoking. Our room door rattled when people opened a door in the corridor. The shower was extremely slippery with no antislip mat. There was very limited space at the sink to put your own toiletries. The hotel supplied paper cups in bathroom which got soggy after a couple of uses. The towels were not very big to dry yourself on. I did express my concerns to the hotel reception and was told they have never had any complaints before! However, they did give me an anti slip mat for the shower. On a good note - when we checked in the hotel staff at reception were very friendly and helpful and there is a nice bar in the hotel (although we didn’t use it). The location of the hotel is very central to the main square in Bruges.

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