Hotel Stein

“Great find!”

We found this place at the very last minute after an airbnb left us stranded. The front desk staff was very kind and helpful and got us into the last two rooms. The room was clean, cool, and quiet. Location was in the middle of everything, we walked everywhere. Wish we had booked this place fro… more

We found this place at the very last minute after an airbnb left us stranded. The front desk staff was very kind and helpful and got us into the last two rooms. The room was clean, cool, and quiet. Location was in the middle of everything, we walked everywhere. Wish we had booked this place from the start.

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“GREAT FOOD AND STUNNING VIEWS”

Just got back to our hotel after dining in the rooftop bar and restaurant.gorgeous views and ambiance! Food was DELICIOUS loved the offer of bread, humous & olives as a starter! something we normally would order! We both had burgers which were the BEST burgers we both had ever had! Sadly waited a… more

Just got back to our hotel after dining in the rooftop bar and restaurant.gorgeous views and ambiance! Food was DELICIOUS loved the offer of bread, humous & olives as a starter! something we normally would order! We both had burgers which were the BEST burgers we both had ever had! Sadly waited a while for our wine which we had previously ordered at the start to have with our main course! Sad end tho to our dining experience waited AGES for the bill !

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“Great location”

This is Hotel is a great stay especially if you want to be in the heart of Salzburg. Great location! The Hotel is pleasant and I would reccomend. If you have booked room only, dont upgrade for breakfast when you check-in it's not worth it. There is a great pastry shop just across the bridge starti… more

This is Hotel is a great stay especially if you want to be in the heart of Salzburg. Great location! The Hotel is pleasant and I would reccomend. If you have booked room only, dont upgrade for breakfast when you check-in it's not worth it. There is a great pastry shop just across the bridge starting from €2.49. The hotel made some small mistakes. The hotel is noisy and ear plugs are provided, however the maid put my used ones in the bin and didn't provide me with a fresh set. On the 2nd day our used towels were taken but not replaced. We asked to sit at a specific table at breakfast and was denied because it was set for 4 not 2. Then a couple were seated there. That made me feel quite defalted. Overall a great stay.

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“Good location, disappointing experience”

I made a mistake when booking this hotel, booking 3 nights instead of 4, average £200 per night. I tried to add another night but none of the agencies seemed to have any availability. I contacted the hotel direct to be told that no-one was on reservations, and to go to the website! This I did and p… more

I made a mistake when booking this hotel, booking 3 nights instead of 4, average £200 per night. I tried to add another night but none of the agencies seemed to have any availability. I contacted the hotel direct to be told that no-one was on reservations, and to go to the website! This I did and paid 418 euros for one night, for what I think was a "junior suite" There was tea & coffee maker in the room, but no milk! I had to ask twice for some to be brought up! The next morning we found an item of ladies underwear on the bathroom floor. It hadn't been noticed before as the floor was dark. The outside window on the balcony would only open about 5cm, (this was not a safety feature, the handle caught against the inner door, which would not open!) Breakfast (buffet) no mention of any cooked food, was in my opinion overpriced at 33 euros, even with a prepaid price of 27 euros was still over the top for what it was. We chose the a la carte option which was reasonable value, and nicely cooked. Must praise one of the waiters, Andre I believe who went out of his way to make sure we were well looked after at breakfast. Towel rail, because the shower leaked all over the floor, some of our clothes got wet, we put them on the towel rail to dry, it's not working, I'm not a plumber but I know when a sticky thermostat needle is causing a problem. When I reported this I was not that the towel rail was not adjustable (I guess that was their way of saying there are 2 positions - off & off) I reported it a second day, even offering to fix it myself if they could get me pliers and a can of WD 40! It was still not working when we left. The staff were OK but when I raised these issues on leaving I was just told I'm sorry! One other member of staff worthy of mention was Otman(?) on of the concierge/porters, very helpful & pleasant. Poor value for £200 a night, never mind the £400 I paid for the first night!

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