Arthotel Blaue Gans

“Beautiful Art Hotel”

Fantastic hotel experience. Perfect location, convenient to everything in Salzburg's old town. Truly an "art hotel" with thoughtful and creative attention to detail in rooms and common spaces. Our kids were blown away by the accommodations and view from their beautiful City Suite. Parents loved t... more

Fantastic hotel experience. Perfect location, convenient to everything in Salzburg's old town. Truly an "art hotel" with thoughtful and creative attention to detail in rooms and common spaces. Our kids were blown away by the accommodations and view from their beautiful City Suite. Parents loved the cozy double room next door. Exceeded all expectations. Highlight of our European tour. Vielen dank!

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“Relaxing and cozy home base!”

Beginning with the excellent communication prior to our arrival to the heartfelt good wishes at our departure, we were given excellent care by the staff. The hotel itself, it beautiful. We reserved a large room and had a lovely inward facing room. (At first, I was a bit disappoint to not have a s... more

Beginning with the excellent communication prior to our arrival to the heartfelt good wishes at our departure, we were given excellent care by the staff. The hotel itself, it beautiful. We reserved a large room and had a lovely inward facing room. (At first, I was a bit disappoint to not have a street view, but realized that that would have been rather noisy - very pleased with the quiet privacy!) Don't skip the breakfast - it is beautifully done and well worth the price. Fresh egg dishes prepared to order and espresso perfectly enhance the beautiful and varied buffet-style breakfast. Fresh honeycomb was a surprising treat and fresh pastry and bakery items were delicious. Service was attentive but not at all intrusive. In all, a delightful way to start our busy days. I have nothing but praise for the hotel - the location is perfect, the staff is courteous and professional, the room and public areas are clean and well-appointed. (I loved all of the various nooks and sitting rooms - perfect for some cozy reading or planning during our rainy visit.)

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“Loved Salzburg- Well Located, Clean, Modern Hotel”

The reception staff at this hotel- Anna in particular went out of her way to help us when we were faced with difficulties dealing with our train tickets from Salzburg to Venice. She was patient and helpful and showed us how to use the bus outside the hotel to go to the train station and revise ou... more

The reception staff at this hotel- Anna in particular went out of her way to help us when we were faced with difficulties dealing with our train tickets from Salzburg to Venice. She was patient and helpful and showed us how to use the bus outside the hotel to go to the train station and revise our bookings. The local bus service is great- so I would recommend using it if you are staying at this hotel and using trains in and out of Salzburg. The hotel itself was clean, quiet and well located. Good coffee and food/restaurants are close by. Note: the rooms are small so take note of this when making your booking as you may wish to upgrade. Salzburg is a beautiful city and if you visit, Madame Freuline’s Sound of Music Bike Tour was the highlight of my European trip! It’s starting point is easy walking distance from this hotel.

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“Potential not realised”

We arrived by taxi and had a very pleasant checkin. We went up to our room and entered. We liked the look of the room; but then we switched on the air conditioning. It sounded like a train! We rang reception and he said he would speak to housekeeping about it. We thought further and realised... more

We arrived by taxi and had a very pleasant checkin. We went up to our room and entered. We liked the look of the room; but then we switched on the air conditioning. It sounded like a train! We rang reception and he said he would speak to housekeeping about it. We thought further and realised that speaking to housekeeping as not going to solve the problem. The room was impossible to be in. I went down to reception. I then had to wait while other customers were being checked in. After much discussion it as clear that the hotel was pretty full. We were sent to have a drink at the bar as the manager was in a meeting. We took to checking booking sites for alternatives as there was no way we could stay in the room we had been allocated. After much waiting , I returned to reception and the manager and receptionist were together. We were sthen hown to an alternative room which was smaller than the one that was booked - but - it was cool and quiet. We were offered a discount on our breakfast charged which was a nice compensation. However we had lost over 2 hours oof a very short stay in Salzburg. Then...the wifi kept cutting out. It seems that with the stone walls many repeaters are needed and if you are unlucky (as we were) none are available. We slept well; the rooms are well styled and breakfast was nice. When we checked out; the charges were incorrect. Drinks which were meant to have been free (while we were waiting for a room change) were billed so more adjustments had to be made. Sadly - the hotel which had so much promise failed to deliver on that promise. We won't be returning.

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