Sentido Alpenhotel Kaiserfels

“Perfect family ski holiday! ”

We stayed at Kaiserfels for NYE. The hotel is really clean, excellent facilities, ski in / ski out a complete bonus, lovely food and a really cosy atmosphere. The staff are all so friendly and helpful. It is on the edge of town, but we got a taxi a couple of evenings to explore a little further, bu… more

We stayed at Kaiserfels for NYE. The hotel is really clean, excellent facilities, ski in / ski out a complete bonus, lovely food and a really cosy atmosphere. The staff are all so friendly and helpful. It is on the edge of town, but we got a taxi a couple of evenings to explore a little further, but we were so tired from the skiing, we were very happy to stay put for most of the time. The pool offers a great contrast in activity to skiing all day. The spa is lovely, but worth noting it's a 'textile free' spa, which I didn't realise. Took me a while to work out why all the naked people were looking at me in my swimming cozzy, like I'd lost my mind! LOL My husband and I hadn't being skiing for about 20 years so we booked into beginner lessons, which were well worth it! Our sons both had lessons too. We opted for mornings only (two hours, 10am-12pm), which we were happy with. It gave us the afternoons to spend together, on the slopes, and it seemed like our morning session just went over the same things in the afternoons, so we didn't feel we missed out on learning time. We booked with Crystal Holidays and the only room available for us was a superior twin. I'm not sure what made it 'superior', it was a double room with a sofa bed and extra camp bed. The 4 beds in a row eliminated the floor space. Our boys are 7 and 12 and it was pretty cramped. We are looking to return next year and booking direct with the hotel offers more option i.e. connecting rooms / junior suites with separate bedrooms etc. Snow wise, it didn't snow until the last day of our week's holiday. The slopes were packed with snow however, and the canons did a good job of keeping it fresh. I'd thoroughly recommend staying at this hotel if you're travelling with a family or you're beginner / intermediate skiers. The slopes aren't intimidating at all and perfect for those learning. We can't wait to return :)

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“Excellent staff”

Staff are excellent! Breakfast, reception, bar and dinner staff are all fantastic! They couldn’t do enough for us! Hotel has an excellent location beside the slopes, ski school, ski rental etc. it’s outside of town but great location for skiing!

“Excellent hotel right next to the cable car”

A very nice and modern hotel on the outskirts of the city right next to the lower station of the cable car. You can park directly in front of the hotel. The staff is pleasant and tries to accommodate the wishes of the guests. The rooms are clean, spacious with a balcony. Quality equipment. The… more

A very nice and modern hotel on the outskirts of the city right next to the lower station of the cable car. You can park directly in front of the hotel. The staff is pleasant and tries to accommodate the wishes of the guests. The rooms are clean, spacious with a balcony. Quality equipment. The hotel has a swimming pool on the ground floor, a bar and a large dining room. The quality and choice of food is great. Everything is fresh and very tasty. A really great place to spend a winter holiday.

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“Perfect ski in ski out hotel with lovely spa facilities and breakfast and evening meals.”

Stayed here for a week with Crystal Ski. Lovely hotel right next to the piste, ski hire shop, lessons and Rockbar. Staff go above and beyond to help, nothing is too much a job for them and they are quick and efficient. Lisa on reception was great and so was Antonia in the restaurant at breakfast an… more

Stayed here for a week with Crystal Ski. Lovely hotel right next to the piste, ski hire shop, lessons and Rockbar. Staff go above and beyond to help, nothing is too much a job for them and they are quick and efficient. Lisa on reception was great and so was Antonia in the restaurant at breakfast and dinner. We were half board and the food was really good, even for a fussy vegetarian like myself. We used the pool and spa everyday after a day skiing and it was just lovely. Would highly recommend! Probably more suited to families in this area as not much nightlife or evening activity. It’s about 25 mins to walk into town but there are free ski buses that go up and down the road from Rockbar as well as payable ones on the road in front of the hotel.

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