Spark by Hilton Vienna Messe Prater

“Very Pleasant”

Firstly, the one poor negative...upon check-in, the female receptionist certainly had attitude and doesn't have the decency to even look at guests. Thankfully, the young gentleman who checked us in was brilliant and an asset to the hotel. He was so informative and gave clear guidance of the hotel. … more

Firstly, the one poor negative...upon check-in, the female receptionist certainly had attitude and doesn't have the decency to even look at guests. Thankfully, the young gentleman who checked us in was brilliant and an asset to the hotel. He was so informative and gave clear guidance of the hotel. The room was cleaned to a high very high standard and cleaned each day. Considering it was so hot in Messe, it was a pleasure to return to clean room and fresh towels. The lady that cleaned our room (140) was so friendly and done a great job with the room. Very pleasant bar area for a cool beer and would certainly recommend the beer Ottakringer. Breakfast was excellent for the 18euro price and sets you up for the day, with a choice of hot and cold foods. The hotel is a 2min walk to Messe subway and a 2 min walk to the back entrance of the Prater Theme Park. There are a couple of good restaurants very close by and the hotel is certainly worthy of its 4 star rating. A very fresh clean hotel close to all attractions and within easy reach of the subway. We would definitely return here again. Thank you Bassena Wien Messe.

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“Comfortable and Clean”

Just 50 metres from the Messe Wien (the conference centre) and very modern and comfortable. Billed as 4-star but I would give it a 3-star rating as it does not have amenities like a swimming pool and different restaurants. Breakfast however, is very good and ample. You can have your choice of eggs … more

Just 50 metres from the Messe Wien (the conference centre) and very modern and comfortable. Billed as 4-star but I would give it a 3-star rating as it does not have amenities like a swimming pool and different restaurants. Breakfast however, is very good and ample. You can have your choice of eggs prepared by chefs on the spot. The room was of medium size and had all amenities except a cupboard and iron. There were only two small drawers and would have been inadequate if two persons were sharing the room. The reception desk is manned 24 hrs and the staff is friendly and helpful. The lifts are modern and fast. The TV allowed me to mirror Netflix from my phone so that was a big help. The bed was wonderful and I managed to sleep very comfortably. The nearest underground is only a 3 minute walk from the hotel. I felt this hotel was good enough for my stay in Vienna for a conference in Messe Wien.

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“Comfy room but lacking in customer service”

I spent 2 nights at Bassena Wien Messe Prater. The room was very spacious, and the bed was very comfortable, especially for someone with a bad back. Tea available for free in the room and a great Italian restaurant down the street. That being said, I arrived at the hotel after a long train ride. … more

I spent 2 nights at Bassena Wien Messe Prater. The room was very spacious, and the bed was very comfortable, especially for someone with a bad back. Tea available for free in the room and a great Italian restaurant down the street. That being said, I arrived at the hotel after a long train ride. There were 2 staff at reception, one was dealing with a customer and the other (pink jacket), ignored me, despite smiling at her a couple of times, I felt so uncomfortable. The other staff (blue jacket) then concurrently helped me out with my room, despite being with another customer, and she was great! I also walked past the reception a couple of times after and saw the same lady in the pink jacket there and was so hesitant to ask for help, despite having questions about the hotel. I’m not sure what her role is there, but as someone travelling to your country and hotel for the first time, it made the beginning of my journey so distasteful -please do better.

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