K+K Palais Hotel

“What a beautiful hotel”

Gracious staff and a large and comfortable room. As in all K+K hotels, an excellent buffet breakfast. A bit on the outskirts of the inner stadt but near trams. Very good Austrian restaurants in the area, a great small coffee house and a small SPAR supermarket for little things. Beds are comfortable… more

Gracious staff and a large and comfortable room. As in all K+K hotels, an excellent buffet breakfast. A bit on the outskirts of the inner stadt but near trams. Very good Austrian restaurants in the area, a great small coffee house and a small SPAR supermarket for little things. Beds are comfortable. Staff is excellent and personable.

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“Great Hotel!”

Wonderful hotel with a professional staff. Stayed three nights at the hotel, about a 10 minute walk from the train station. The hotel is across from a small park that is perfect for families, very quiet area and easy to locate. The Vienna city center is only a 5-10 minute walk, close to shopping… more

Wonderful hotel with a professional staff. Stayed three nights at the hotel, about a 10 minute walk from the train station. The hotel is across from a small park that is perfect for families, very quiet area and easy to locate. The Vienna city center is only a 5-10 minute walk, close to shopping and many great restaurants. The front desk staff is vey friendly, answering questions and offering a friendly hello to all. Highly recommend the hotel, close enough to transportation and the city center, but not near all the noise and traffic.

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“Worth the Stay”

The hotel was very comfortable. The front desk attendant was very helpful. Nice easy walk to central area and nice restaurants close by. We ate at the Noa and Retsina nearby . We had their bkfast one morning and lots of options. Definitely recommend

“Lacked atmosphere and not very welcoming”

Not a 4star experience unfortunately, the hotel is able to trade on its excellent location in proximity to Vienna’s central sights and airport connection on the VAL2 bus route which was good. We had booked a package with Jet2 with and early morning flight but were told on arrival check-in was no… more

Not a 4star experience unfortunately, the hotel is able to trade on its excellent location in proximity to Vienna’s central sights and airport connection on the VAL2 bus route which was good. We had booked a package with Jet2 with and early morning flight but were told on arrival check-in was not till 3pm. There are no comfortable seating areas in reception just one lounge chair and 4-5 high bar stools. Several people arriving after us were allocated their rooms before us. The rooms were clean but average with a bit dated decor and basic tea and coffee facilities. We had an issue with the heated towel rail being so hot it was pumping heat into the bedroom so we were unable to sleep - Reception did quickly sort this out and got housekeeping to turn down the setting but the room was still over warm and we slept with the window open for the rest of our stay - thankfully the beds were very comfortable. (No water in room though there was a fridge) At 24 euros pp we felt breakfast was overpriced and didnt look appealing to our tastes so we went to the excellent Brillo grocery store on the square and enjoyed excellent Apricot pastries and granola, fruit and yogurt for a fraction. We arranged a late check out with one of the female receptionists the day before departure as we had an evening flight. However the next day we were hounded with several phone calls from the rather rude and impolite older man on reception informing us we should have checked out at 11 am and could we return to the hotel, disrupting our prebooked visit to the Sisi museum and only further adding to our dissatisfaction with the hotel and this staff member in particular. It’s a shame as a hotel in this location has huge potential- it’s functional, clean and in a good spot but we felt lacked facilities and level of service you would expect from a 4 star hotel.

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