Hotel Mercure Wien Westbahnhof

“Avoid 'budget' rooms if you can...”

Stayed there for 3 nights from 21st of September 2024. It took me a while to warm up to it, but once it did, I really enjoyed my stay. Only after I entered the room, I realised that I had booked a 'Budget' room through Agoda, which is not the same as 'standard'. That means you get only 2 pillows fo… more

Stayed there for 3 nights from 21st of September 2024. It took me a while to warm up to it, but once it did, I really enjoyed my stay. Only after I entered the room, I realised that I had booked a 'Budget' room through Agoda, which is not the same as 'standard'. That means you get only 2 pillows for a double bed, first floor rooms with no air-conditioning (which should not be an issue in late autumn, winter and early spring). Room was very clean, and the shower/bathtub was excellent. Reception staff were friendly and very helpful. They have a luggage storage so you can arrive or leave early without having to pay extra for luggage storage. It's just a 2-3 minute walk from Westbahnhof and I managed to walk to pretty much all major attraction from there. There are plenty of small, and big places to eat, all within short walking distances. Only thing I didn't like was the shock of having to pay 13 Euros for a glass of basic white wine at the bar which the bar stewardess preferred to be paid by cash but never saw the transaction getting entered into a cash register nor received or asked if I want to a receipt for the transaction. I was too tired to argue, but I noticed that the three people sat in the next table, had the same shock when they heard their total. Maybe the management can sort this out to avoid such unpleasant experiences in the future. Having a dedicated ironing room, but not providing irons and boards on request, is also a dated practice but it didn't bother me much as much as I thought it would. I would happily stay there again.

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“Comfortable hotel with excellent location”

different rooms , a really small awful one , 18-20 m2 room without AC, kettle, tea& coffee and same room with those (facilities). My room size was comfortable, bed quality is good, bathroom is fine = basic comfortable room . Receptionists are helpful, Location is the best point , few steps from tr… more

different rooms , a really small awful one , 18-20 m2 room without AC, kettle, tea& coffee and same room with those (facilities). My room size was comfortable, bed quality is good, bathroom is fine = basic comfortable room . Receptionists are helpful, Location is the best point , few steps from tram, metro , buses and the airport bus. 5 minutes walk from Maria Helfer St , 10 minutes by metro to old city center. The breakfast is very expensive 24 € , you can have breakfast in a very good restaurant with nice views for that price, they have to reconsider the price. Summary good choice if you get a good competitive price.

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“Good but can improve”

Hotel's location is pretty good and room size was spacious. The reception staff just did their job and nothing more. The airconditioning was poor and to that the front office just said that they have not experienced the weather being so warm so too bad, nothing can be done. Also, very annoying that… more

Hotel's location is pretty good and room size was spacious. The reception staff just did their job and nothing more. The airconditioning was poor and to that the front office just said that they have not experienced the weather being so warm so too bad, nothing can be done. Also, very annoying that everything is to be done by an app. Why can't they just put a room phone in? What if there is an emergency?

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