Voco Villach, An Ihg Hotel

“Nicely Appointed Hotel in Villach”

Many positives associated with this hotel, but first I must address the 'negative'. The 1st room I was assigned was so terribly hot, I needed to request another room. Now onto the 'positives'. 1. Accommodating staff that quickly offered me a replacement room. 2. Excellent location- a 5-minute w... more

Many positives associated with this hotel, but first I must address the 'negative'. The 1st room I was assigned was so terribly hot, I needed to request another room. Now onto the 'positives'. 1. Accommodating staff that quickly offered me a replacement room. 2. Excellent location- a 5-minute walk to HBF and right on the river Drau. 3. Nicely furnished room with expresso maker and pods. 4. Sauna/Steam room area was inviting. My 2nd room was a significant improvement in terms of a working HVAC, but I still felt the temperature of the room was being 'governed' on the management level. My time in Villach was not during a heat wave, but had it been, the room temperature may have remained an issue.

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“Wonderful hotel, with and amazing view of the river”

Wonderful hotel. Service was wonderful and the room was overall very comfortable. I just had 2 issues with the hotel room: the a/c barely, if at all, worked & the access into the tub required a giant. Even after calling to the front desk who verified the a/c was working, I never saw the temperate... more

Wonderful hotel. Service was wonderful and the room was overall very comfortable. I just had 2 issues with the hotel room: the a/c barely, if at all, worked & the access into the tub required a giant. Even after calling to the front desk who verified the a/c was working, I never saw the temperate go down and we ended up sleeping with the windows open. The tub/shower required a large assault just to get in which, if you’re older or prone to falling could be a significant issue, so make sure to specify. On the positive, my room had a spectacular view of the river and part of the city. Breakfast was delicious and access to the parking was super convenient. Overall very nice and would stay here again if visiting Villach.

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“A reasonable stay”

We stayed here one night on the way over to Venice the hotel was easy to find situated in a good location by the river. The checking process was slow as the desk was unattended we had to 4 minutes 😒 anyway once we got checked in the breakfast wad 22 euro each which we declined we were Ihg member... more

We stayed here one night on the way over to Venice the hotel was easy to find situated in a good location by the river. The checking process was slow as the desk was unattended we had to 4 minutes 😒 anyway once we got checked in the breakfast wad 22 euro each which we declined we were Ihg members and booked a high room superior with river view. The room was well appointed with its own quirks the TV channels good and wifi. We raise a issue with reception which was finally pick up the phone on 4th call the aircon not working we had the window closed 🤔 the receptionist showed little interest and informed it took awhile to come right. Strange gave us no solution to a problem in our bedroom well had to sleep with the window open as it was quite warm. Looked I have stayed in hotels all.over the world and I am Ihg member but the hotel was good but its lacks a human element called service to help resolve problems that guest have.

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“Not what it used to be”

We discovered this hotel in 2019 and have been staying many times per year since then. With the spire/diamond ambassador elite, always qualified for free breakfast, and that was great, but the quality has gone down a bit. An occasional upgrade would have been nice but no such luck. At some point... more

We discovered this hotel in 2019 and have been staying many times per year since then. With the spire/diamond ambassador elite, always qualified for free breakfast, and that was great, but the quality has gone down a bit. An occasional upgrade would have been nice but no such luck. At some point in 2022, the hotel changed the standard room type bookable with points to the lowest possible room type and raised the point rate so much it’s now 50% more expensive to book with points than cash. Seems that they are turning their back on IHG elites.

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