Sofitel Sydney Wentworth

“Nice hotel but …..”

I stayed at the Wentworth for two nights recently on a business trip to Sydney. They allocated me a very nice corner room. No complaints whatsoever about the room itself. It was comfortable, roomy and well kept by housekeeping. The real negative of the room was the outside noise. I couldn’t get o… more

I stayed at the Wentworth for two nights recently on a business trip to Sydney. They allocated me a very nice corner room. No complaints whatsoever about the room itself. It was comfortable, roomy and well kept by housekeeping. The real negative of the room was the outside noise. I couldn’t get over just how noisy it was in the room through the night which impacted quite adversely on my sleep. The room has a tiny balcony and most of the noise was coming in through the little doors. The hotel itself is fine. Service is pretty good all round, they still do a bed turndown service.

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“Underwhelming experience”

Booked a Classic King room for one night knowing the property was still under renovation. I think I was given the room I booked (i.e no status upgrade) on a high floor which had been “renovated” The common areas certainly have had some money spent on them, but the room? Does not have a wow factor… more

Booked a Classic King room for one night knowing the property was still under renovation. I think I was given the room I booked (i.e no status upgrade) on a high floor which had been “renovated” The common areas certainly have had some money spent on them, but the room? Does not have a wow factor, and I’ve stayed in some great Accor places lately with a much cheaper rate. Facing Bligh St looking out through dirty windows and hearing music and noise from the area it’s clear the window insulation is not great. I could also hear every word spoken by staff and guests walking in the hallway. Poorly designed new(?) wardrobe has opening doors right in front of cupboard like bathroom doors that open out towards the entry way cupboard. I knew that the bathrooms hadn’t been renovated but I expected it to be clean. It needed a good pressure hose and for the tiling to be re grouted as it was full of mould. Even the marble was dirty when I wiped a face cloth on it.Gross. There is only one hook to put a wet towel, the body lotion was completely empty. An old daggy hairdryer provided in the wardrobe along with old fashion iron. Other hotels that pitch themselves lower than Sofitel have had great hairdryers and steam irons. The main part of the room has an old lighting plan and old switches by the bed that don’t turn off everything. There is even an old iPod like clock by the bed, how very mid 2000’s. No pillow menu, if there was the services option on the tv wasn’t working. No turndown ? Motel style Nescafé sachets was the coffee option. Breakfast at $47 was not as exhaustive as Darling Harbour and spread across two function rooms where you sat in one and had to walk out and past the lifts in to another to get the food. Espresso coffee was offered and the first was lukewarm and weak, I had to ask if I could order an omelette after looking at the spread of food. Front office staff were friendly and helpful, food and beverage staff hit and miss. Such a disappointing and underwhelming experience, I’m really regretting a non refundable booking for next month which was double the price. Yes by then dining should be in full swing, but the quality of the room renovations and lack of onsite amenities for the price point I feel next month will be my final stay.

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