Pullman Quay Grand Sydney Harbour

“Family Birthdays Stay.”

Location at Circular Key is excellent for public transport, trains Ferries, Trams. We stayed 1 Saturday Night for birthdays, We had 2 Harbour view king rooms, the Extras Left in the rooms from the Team were a great Gesture. The rooms were clean and everything was working, When the Balcony Door was … more

Location at Circular Key is excellent for public transport, trains Ferries, Trams. We stayed 1 Saturday Night for birthdays, We had 2 Harbour view king rooms, the Extras Left in the rooms from the Team were a great Gesture. The rooms were clean and everything was working, When the Balcony Door was closed you couldn't hear any outside noise. Checking in and out plus Valet Parking was fast and we could Leave the 2 cars there and come back in the Afternoon and get them .Breakfast and Staff were Great, it was no trouble to make up a table for 6.

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“Great Harbour views and everything within walking distance”

Great view of the bridge from room! Central to everything being located at Sydney hub of Circular Quay! Ferries to Manly Taronga Zoo, and Darling Harbour at doorstep as well as many more great places! Oz jet boat at door also! Just around the corner from the iconic Sydney Opera House! Worthwhile th… more

Great view of the bridge from room! Central to everything being located at Sydney hub of Circular Quay! Ferries to Manly Taronga Zoo, and Darling Harbour at doorstep as well as many more great places! Oz jet boat at door also! Just around the corner from the iconic Sydney Opera House! Worthwhile the stay! Great restaurants in and around walking distance to all! Would recommend 👌 Spa is a corner spa and was a little small but overall enjoyed the stay.

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“Just takes one poor staff member”

Quay Grand Pullman Sydney Title It only takes one staff member to ruin a stay We chose the Quay Grand to be close to our cruise ship arrival on Viking Orion. As it turned out we docked at White Bay so our plans went awry. Arrived at the hotel by limousine at 9:30am fully aware that it would be un… more

Quay Grand Pullman Sydney Title It only takes one staff member to ruin a stay We chose the Quay Grand to be close to our cruise ship arrival on Viking Orion. As it turned out we docked at White Bay so our plans went awry. Arrived at the hotel by limousine at 9:30am fully aware that it would be unlikely that we could check in until later but given our Platinum level Accor membership we hope for a little earlier than the 2pm normal time. Our bags were collected from the limo by staff and we approached the check in desk. The staff member remained seated head down and barely acknowledged our arrival. I recall the only words spoken by her were ‘check time is 2 pm’ I suggested she text me if the room was ready early. Can’t do that but can call you. So we we left. Never have I felt so unwelcomed on arriving at a $1000 a night hotel. No call came and we returned to the lobby at 1:30pm, still no rooms ready and the unwelcoming staff member was still on duty Looking like she was glued to the chair and computer monitor. The luggage man seemed to be doing most of the work placating arrivals and handing out keys. We finally received our key just before 2 pm. No advantage to being an Accor member at this hotel. The hotel also has no club floor and provided no drink vouchers or any other Accor benefits that we could deduce. The room was excellent, well equipped and large. No complaints there at all. So why did we come away feeling glad to check out?. One surly and unhelpful staff member is it all it takes. We won’t be back.

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“Very disappointed.”

Great location, however very let down by a couple of things. Firstly, we noted on first use that the handbasin in the bathroom was not draining properly. Reported to front desk who did respond quickly by sending someone to check it. However, by this time, the bathroom floor trap had backed up and t… more

Great location, however very let down by a couple of things. Firstly, we noted on first use that the handbasin in the bathroom was not draining properly. Reported to front desk who did respond quickly by sending someone to check it. However, by this time, the bathroom floor trap had backed up and totally flooded the bathroom floor to a depth of about 30mm. The issue was resolved but there was no offer of a special thorough clean of the bathroom or offer of relocation to another apartment to allow for this to happen. Just a “sorry”. For a hotel rated 5 stars we don’t feel that this response was good enough. We didn’t use either of the on-site dining/bar areas at all. They look really good on the hotel website and we thought the bar would be nice to come back to in the afternoon to sit and have a drink. Wrong. Both venues were primarily dining areas during the day and the bar area was very noisy all day. At night the restaurant area closed early so was unavailable just to sit in and have a drink. We did have our apartment and we sat out on our balcony but, to find a nice quiet place to sit and have a drink in the evenings, we had to go elsewhere. We booked here thinking we would have a relaxing 5 star experience as valued guests and this didn’t happen.

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