Hilton Sydney

“Views”

Another excellent stay at the Hilton Sydney. Check in and out was seamless with very friendly welcoming staff. The room had everything you would expect to find in a 5 star hotel + views over Sydney - what more could you want. Breakfast is a must - welcoming staff with smiles on their faces great w… more

Another excellent stay at the Hilton Sydney. Check in and out was seamless with very friendly welcoming staff. The room had everything you would expect to find in a 5 star hotel + views over Sydney - what more could you want. Breakfast is a must - welcoming staff with smiles on their faces great way to start your day.

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“Centrally located busy hotel”

Pretty average tourist hotel in the middle of Sydney, across from QVC building, trams, and trains. Location is super convenient to shopping, eating, and general site seeing. I was on the 42nd floor and still heard a little bit of street noise when I was by the windows. Hopefully the lower floors ha… more

Pretty average tourist hotel in the middle of Sydney, across from QVC building, trams, and trains. Location is super convenient to shopping, eating, and general site seeing. I was on the 42nd floor and still heard a little bit of street noise when I was by the windows. Hopefully the lower floors have better noise insulation. Overall the hotel is nicely decorated but nothing special about it. Check in is a mess at this hotel. There’s a sign now for Diamond and Gold check in but front desk doesn’t honor it. The regular check in line can extend out the front door or at least block parts of the lobby. There’s not enough room for waiting guests. Elevators are slow and seem unable to handle so many floors. Executive lounge has breakfast or you can eat at the restaurant on the second floor and light bites and beer/wine during the evening hours. My room was pretty average and small and sort of a disappointment for the amount being charged especially when there are nicer hotels across the city and this was on the executive floor level. Lighting is harsh in the bathrooms and throughout the room. I could hear noise from other guests in the hallway and the faint sound of a cellphone buzzing next door. TV remote didn’t work in my room but I didn’t really want to waste time getting someone to come look at it at 10pm at night. The room temperature controls would not go lower than 19.0C and was at 22C when I walked into the room. In November, that temperature seems too high. A Nespresso machine and mini fridge was in the room. Perhaps the most annoying part of the stay was the upgrade process. A day prior to check in, I inquired about a possible complimentary upgrade since the Hilton site was showing multiple rooms in all categories available. Instead, I was told there were no free upgrades available for my dates (even for elite tier status and contrary to what the Hilton app was showing) and instead was offered a paid upgrade to the Ambassador suite for ~$400/nt which I declined. During check in day, front desk did not mention any complimentary upgrade as granted to upper Hilton tiers so I asked again and I guess they couldn’t deny not having availability so was granted the complimentary one category up upgrade. Why is it so hard for elite members to receive their benefit when there is clearly space available? I understand if there was had one room available but there were multiple rooms available for my dates.

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