Pan Pacific Melbourne

“Relaxing escape from a busy schedule!”

Beautifully appointed rooms, helpful staff in a tranquil environment. We had a lovely buffet breakfast & later canopes in a relaxed lounge atmosphere. Close to public transport to the city centre and next to the convention area & DFO. Very quiet rooms with a great outlook over the docklands & city … more

Beautifully appointed rooms, helpful staff in a tranquil environment. We had a lovely buffet breakfast & later canopes in a relaxed lounge atmosphere. Close to public transport to the city centre and next to the convention area & DFO. Very quiet rooms with a great outlook over the docklands & city waterways. Comfortable beds with a full sized bath and separate shower. Highly recommended!

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“We love this hotel”

We stayed at the Pan Pacific last weekend for my Birthday and being a GHA Discovery Titanium member were given an upgrade to the Pacific Club Room. When we arrived to the room, I found some lovely surprise goodies for my Birthday. The room was large, clean and had awesome views of the city. The bl… more

We stayed at the Pan Pacific last weekend for my Birthday and being a GHA Discovery Titanium member were given an upgrade to the Pacific Club Room. When we arrived to the room, I found some lovely surprise goodies for my Birthday. The room was large, clean and had awesome views of the city. The blackout blinds are the best ensuring a great night’s sleep and I love the pillow menu options available. Every staff member we spoke to was lovely, greeted us warmly and were very professional. The Club Lounge evening canapes and drinks included are fantastic with a great variety and a friendly barman. The breakfast downstairs has the best variety you could ask for including an omelette station. Everything about this hotel is amazing and we will not stay anywhere else. We have stayed at many hotels in the CBD and find that the Pan Pacific is the best there is. We have already booked our next stay in February and can’t wait. Thanks again Pan Pacific for another wonderful stay.

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“A sour note on an otherwise lovely stay”

I stayed at this hotel for three nights with my family, and while the overall experience began positively, it took a turn due to one staff member's behavior. Pros: - The room was nice and clean. - Staff were generally welcoming and helpful. - Daily greetings with smiles made us feel valued. Cons:… more

I stayed at this hotel for three nights with my family, and while the overall experience began positively, it took a turn due to one staff member's behavior. Pros: - The room was nice and clean. - Staff were generally welcoming and helpful. - Daily greetings with smiles made us feel valued. Cons: - My troubles started with the 24-hour car park service. After purchasing the parking, I faced issues with the QR code not working. Despite the day shift staff being supportive and providing a backup physical single exit ticket, the night shift experience was drastically different. - The Night Shift Manager, Anurag, was dismissive and unhelpful when I sought assistance. After demonstrating the repeated QR code issue (yes, i even took a video on the entry and exit trying the QR code) and requesting another physical ticket, he kind of accused me of lying about it and claimed they never had such a ticket! This left me feeling frustrated, especially on Christmas Eve. - Anurag then asked me to go with him to test the ticket at the gate of the carpark. After failing to use the QR code himself, he stated that it was the car park’s problem and that the hotel had nothing to do with it. He offered a refund, but I explained that I didn’t want a refund; I just needed the parking service the hotel had promised. Instead of being understanding, he accused me of not listening to him. Conclusion: While I appreciated the initial hospitality, the inconsistency in service and the negative interaction with the night shift manager significantly impacted my stay. I hope the management addresses these issues to improve future guest experiences. Additionally, the parking system should be improved.

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“major housekeeping problem”

Generally a good experience with a major housekeeping problem. the counter staff and service one services were good. we had no problems with any of our requests. but every time we came back to the hotel the tables were very dusty. so we would tell the staff to get the housekeeping to wipe it. but t… more

Generally a good experience with a major housekeeping problem. the counter staff and service one services were good. we had no problems with any of our requests. but every time we came back to the hotel the tables were very dusty. so we would tell the staff to get the housekeeping to wipe it. but the housekeeping team never did. it is as if they were blind to see that surfaces were dusty. From the pictures below, you can see the amount of dust that was accumulated for 8 days. if you are a housekeeper coming to a room and seeing this and not cleaning it, i think Pan Pacific should really consider changing your house keeping team. Or rather, give them basic training on how to clean. When we feedback this to Fathema with the pictures, she took immediate action on Day 9. They complimented us with free fruits and drinks and saw to the issue to make sure the room was cleaned well. We thank Fathema for seeing to this issue however the cleaniness of our room came abit too late towards the last lag of our stay. You are Pan Pacific and whoever is in charge of the house keeping team has to take responsibility for the housekeeping team's lack of responsibility and proactiveness to upload the reputation of Pan Pacific. for Singaporean families, while this hotel is convenient, to park and to shop, if the cleaniness of the rooms remains like this, you have to report it to the staff or take a cheaper option in CBD for a better and cleaner stay. We also would like to thank Ms Bora. Ms Bora went out of her way to help our child fix her robot toy and she displayed the attributes of what Pan Pacific holds. For that, we thank Ms Bora for your proactiveness and Ms fathema for her immediate response after seeing the dire state of our room.

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