Mercure Melbourne Southbank

“Excellent location”

At time of visit (Boxing Day) and coinciding with the Boxing Day five day cricket match, the hotel was fully booked (patrons can walk from the hotel to the MCG). As such, we venture to observe the following: the Reception was not attended full time, leaving incoming guests to either self-serve chec… more

At time of visit (Boxing Day) and coinciding with the Boxing Day five day cricket match, the hotel was fully booked (patrons can walk from the hotel to the MCG). As such, we venture to observe the following: the Reception was not attended full time, leaving incoming guests to either self-serve check in using consoles, or wait until a staff member materialised from the office to assist. Our room was cleaned on the second day, not every day as usual (though our broken kettle was replaced rapidly). As we stayed during the holiday season, the deconstruction site located directly adjacent to the hotel was not operating. When the six large jackhammers are operating to break up concrete, the noise must be horrendous (not including concrete dust etc), so we assume the windows are double glazed. However, whilst the adjacent building is being demolished, the rooms river side enjoy an excellent view of the river, the city and likely NYE’s fireworks. But when the new building is finished, we assume the view will be blocked (as it used to be). Still, the hotel is in an excellent location, within walking distance of the Melbourne Cricket Ground, Southbank and across the river from Flinders Street railway station.

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“2 day stay cation.”

I find The Mercure a comfortable walk from Flinders Street station with carry on. This is my 2nd stay and didn't disappoint. The reception staff are courteous and friendly,as are all the staff. It's a quieter location which I prefer. Easy walk to Southbank and beyond. I enjoyed a lovely dinner at t… more

I find The Mercure a comfortable walk from Flinders Street station with carry on. This is my 2nd stay and didn't disappoint. The reception staff are courteous and friendly,as are all the staff. It's a quieter location which I prefer. Easy walk to Southbank and beyond. I enjoyed a lovely dinner at the restaurant on my 2nd night.My room had everything I needed and was comfortable and quiet. I will return on my next trip to Melbourne

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“DISAPPOINTING”

We are Platinum members of the Accor Group and decided to stay at this hotel while visiting Melbourne, on check in we were told we had a free drink voucher because we are Platinum, but we get that anyway at all other Accor venue despite membership class. The hotel is somewhat tired and in need of … more

We are Platinum members of the Accor Group and decided to stay at this hotel while visiting Melbourne, on check in we were told we had a free drink voucher because we are Platinum, but we get that anyway at all other Accor venue despite membership class. The hotel is somewhat tired and in need of a birthday make over. Breakfast every morning with the hot food being cold and did not vary like other Mercure’s. Only given 2 teabags per day in our room and was not allowed to take a piece of fruit from the dining area to our room, even denied having someone take it to our room, despite having room service. English levels with most staff was very poor. Power points in room were loose and lights kept flickering throughout the night despite being turned off. Despite an uncomfortable stay the location of the hotel is great, only a minute walk to the Yarra and 5 min to Flinders/Elizabeth Streets

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“Dirty”

Good location for exploring Southbank. A 15 minute walk to some of the big attractions in Melbourne. Buffet breakfast was okay. Limited options and no egg station Only real issue with the hotel is that it was dirty. Shower had mould in the grout. Bathroom floors were dirty and really needed a mop… more

Good location for exploring Southbank. A 15 minute walk to some of the big attractions in Melbourne. Buffet breakfast was okay. Limited options and no egg station Only real issue with the hotel is that it was dirty. Shower had mould in the grout. Bathroom floors were dirty and really needed a mop. The doona was stained and looked gross. Mugs and glasses in the room were covered in dust and tea/ coffee sachets had not been replenished. There Was also no amenities. Not even a shower cap. Definitely did not feel like we were staying in a 4 star hotel. The shower looked so dirty I wouldn’t let my kids sit down while they were showering.

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