Crown Promenade Melbourne

“If you're looking for luxury I'd go elsewhere.”

3.5/4 star hotel at best. Hanging off the coattails of the Crown brand. Our first stay at this hotel, would honestly not rate this more than 4 stars (being generous!). Bathroom was covered in patches of mould with little attempt to even clean or rectify. Doors and tapware were covered in fingerprin… more

3.5/4 star hotel at best. Hanging off the coattails of the Crown brand. Our first stay at this hotel, would honestly not rate this more than 4 stars (being generous!). Bathroom was covered in patches of mould with little attempt to even clean or rectify. Doors and tapware were covered in fingerprints from guests before us. Headboards were covered in dirt and makeup stains, so icky. Dust all through the shelving, corners etc. Literally no attention to detail. I did call Guest Services on 2 occasions, first they sent up housekeeping who advised 'this was my colleagues room, not my work' and promptly went down to advise management but didn't attempt to clean. Second time they just sent up a free bottle of sparkling. Cool, but how about you just clean the room to the standard it should be? Management seemed to have little delegation to authorize a change of room, or anything else. They offered us a discount on our next stay, but we would never go back with the abundance of great hotels in Melbourne. In the end they gave us free parking ($29), but room still wasn't cleaned.. They could take a leaf out of the books of other hotel chains like Hyatt/Park Hyatt who are exceptional with customer service and amenities. Notes: room amenities are limited, you need to call to request almost everything. No complimentary bottled water, bring your own. We did the buffet breakfast ($35pp), you need to pay for coffees unlike most other hotel buffets. Pros: pool was packed (Xmas holidays) but was lovely and great views and facilities. Gym looked pretty good too but we didn't use it. Views from our room were great.

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“Standards have slipped sadly. Great building and location but…”

This was my go-to hotel for Melbourne business travel because it was well located, quiet, and it has the best indoor lap pool in the CBD for those who like a lap swim (and sauna) before work. The cost cutting accountants have clearly taken control and the pool is now only open from 9am! They have … more

This was my go-to hotel for Melbourne business travel because it was well located, quiet, and it has the best indoor lap pool in the CBD for those who like a lap swim (and sauna) before work. The cost cutting accountants have clearly taken control and the pool is now only open from 9am! They have also cut back on services with no tea bags in my room. Please go back to the hotel that you were and I will gladly stay again.

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