Surfers Aquarius

“3RD STAY MOSTLY PERFECT!!!”

Friends asked me to plan this trip, as I've been to the GC so many times, so especially for the location & view, I booked us here which was my 3rd time. The only real negative was that when I phoned to confirm the booking, they confirmed our 2 apartments were on levels 31 & 32. This was great, ... more

Friends asked me to plan this trip, as I've been to the GC so many times, so especially for the location & view, I booked us here which was my 3rd time. The only real negative was that when I phoned to confirm the booking, they confirmed our 2 apartments were on levels 31 & 32. This was great, so we could just use the stairs to visit each others place. But we arrived to 32 & 16. I asked reception the next day & they had no higher up room to change 16 to & said the person on the phone shouldn't have promised 31/32 to me. Apart from that, the apartment on 32 was great. Amazing views, keycards always worked, beds comfy etc. They don't loose a mark for the spa pool breaking down one day, as they have two & the broken one was fixed within 24 hours. Location is still perfect, where you simply walk out the beach side of the resort to the new boardwalk & either head south towards Broadbeach, or north towards Cavil Ave. We hardly ever needed transport. I'll happily stay a 4th time :)

less

“Ensure you are not allocated Room 10A”

We booked a 3 Bedroom Oceanfront apartment which on their website says it sleeps 7 with 3 queen beds so we assumed the 7th was a pull out sofa. We were assigned Unit 10A on arrival. There were only 4 adults and 2 children in this apartment however 2 of the adults were our son and daughter who n... more

We booked a 3 Bedroom Oceanfront apartment which on their website says it sleeps 7 with 3 queen beds so we assumed the 7th was a pull out sofa. We were assigned Unit 10A on arrival. There were only 4 adults and 2 children in this apartment however 2 of the adults were our son and daughter who naturally did not want to sleep together. We had planned as there were queen beds that one child would sleep with their father and the other with their Aunt. On arriving in our apartment we had 2 large single beds joined together in the main bedroom. The second bedroom had a queen bed and the third bedroom was an old wooden double bed which originally must have had an upper bunk as there were holes in the ends of the bed and a frame in the wardrobe which we imagine was part of the original bed. The bed was also very creaky when moving around in your sleep. The middle bedroom had very dirty curtains which were nearly all falling down and missing hooks so you could not even try to fix them. The apartment also had a very bad smell and had not been aired or the air conditioning put on before arrival. Also there were only 4 dining chairs when the apartment catered for 7 people. I went down to the Manager who told me no-one else had complained and we had 4 adults and 2 children booked in therefore the two children could sleep in the double bed and the apartment had recently been re-carpeted and hence the smell. She was very short with me and was visibly upset with me when I said we at least needed the curtains fixed as the morning sun came straight in and we also needed 2 more chairs. Nothing was done that day therefore the next day I again requested the curtains fixed and 2 more chairs. This was not attended to the 3 days we stayed. Also most of the glasses either had a big crack or chips around the rims. The leather on the lounge was very cracked and dirty looking and the feet were so rusted some of the chrome was dropping off. All of the curtains in the bedrooms were very dirty as well. The whole apartment needs a major clean up and replacement of furniture. We also had a 2 bedroom deluxe apartment which was very nice and furnished lovely. The only negative with the room was there was mould in the bathroom. The facilities in the resort are really good and it is in a great location. I would not hesitate to go back if I was assured I did not get Apartment 10A and the apartment I was allocated was in good repair with furniture that you expect in such a resort and was clean. Also I would expect to be treated well by the Manager. It is unfortunate I did not take more photos but have attached photos of the curtains mentioned.

less

“Lacked cleanliness and friendly staff.”

Unfortunately cleanliness let it down. The bathroom had a strong foul smell of urine. We pulled out a chopping board to find it still covered in food. The couch was extremely old and smelly. The women at reception was very cold and lacked friendliness.The view overlooking the ocean was amazing.