Mantra Sun City

“Spacious Apartment in Fabulous Location”

Stayed here for a week with family and friends. Absolutely huge 3 bedroom apartment with King Size beds in two rooms and two Single XL beds in the third. The views of the ocean from every room were amazing (22nd floor) and so beautiful to wake up to every day. The furniture is a little dated, wi… more

Stayed here for a week with family and friends. Absolutely huge 3 bedroom apartment with King Size beds in two rooms and two Single XL beds in the third. The views of the ocean from every room were amazing (22nd floor) and so beautiful to wake up to every day. The furniture is a little dated, with some old and new items throughout. However it was spotlessly clean and had full sized shampoo, conditioner, handwash and body lotion supplied in both bathrooms. Clean towels and fresh, white sheets. There was also plenty of toilet paper for the whole week. The tram stop is conveniently located right in front of the property and plenty of car parking under the building. We enjoyed drinks at the pool cafe during happy hour (cheap cocktails- can recommend the Fruit Tingle 😊). We’ll be back!

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“Could be better”

Stayed in Room 1008B I gave it 3 stars due to unhelpful staff. Otherwise, the location is good and handy with everything, just a walking distance, beach, restaurants, cafes, and tram. Especially handy when attending Promiseland Festival as Cypress Avenue for the shuttle buses is just 5 minutes or s… more

Stayed in Room 1008B I gave it 3 stars due to unhelpful staff. Otherwise, the location is good and handy with everything, just a walking distance, beach, restaurants, cafes, and tram. Especially handy when attending Promiseland Festival as Cypress Avenue for the shuttle buses is just 5 minutes or so down the road. The room was dated but spacious and clean with all the necessities as usual. Having flown in early from Perth, there was no room ready, which wasn't an issue as it was still an hour away before the official check-in time. I did say to the receptionist (she didn't have a name tag neither did she introduce herself by name) that I only have cash and happy to use that for guarantee when she asked for a credit card as I had withdrawn all cash for various use given these high surcharge fees and my card had no money left. She declined, stating they only take cards as per their hotel policy and asked if i can deposit the money into the account, which i advised i wasn't able to as it is an online bank. She then asked me to sit down whilst she went to consult her manager. She never did because 5 minutes later when I approached her to ask what the manager said about my case, she excused herself pretending to go looking for the manager and I would like to believe she never consulted any manager and just came back to fob me off with the same thing like before and even asking if I can use my partner's card instead. I left luggage in the store room. Returned later to check in after working something out with a bank card to use for a security deposit. Second receptionist (no name tag same as the first one and neither did she introduce herself by name), checked me in, and only mentioned 2 Pool towel vouchers. They never mentioned where the pool was or which way to get there and no mention of breakfast and where to get it (mind you, first time in this hotel). I had to even ask for directions to get the lifts to the room. There was no housekeeping that attended the entire 3 nights booked, and tea and coffee items were not refilled. When I tried to call reception, the phone was not working. I had to let reception know in the morning to get housekeeping to refill tea and coffee items. First and last stay here and already booked elesewhere for Promiseland 2025.

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