Jw Marriott Gold Coast Resort & Spa

“Never Doubt it!”

⭐⭐⭐⭐⭐ “For over 16 years, we’ve been loyal to the JW Marriott brand, experiencing their unparalleled service around the world. We can confidently say that staying at JW Marriott is always one of our best experiences, and the JW Marriott GC is no exception. Our regular visits to the Gold Coast loc… more

⭐⭐⭐⭐⭐ “For over 16 years, we’ve been loyal to the JW Marriott brand, experiencing their unparalleled service around the world. We can confidently say that staying at JW Marriott is always one of our best experiences, and the JW Marriott GC is no exception. Our regular visits to the Gold Coast location have been made even better since we started using the BONVOY app for bookings—making the check-in process smoother and providing so many benefits. We’ve stayed here twice in the past four weeks, most recently last night, and the experience has been nothing short of exceptional. The service, the rooms, and the food have been consistently outstanding, with every request met with a smile. The pool area, complete with the well-maintained fish, is always a highlight, and the Citrique Buffet, while on the pricier side, is worth every cent. The service at Citrique is second to none, and the food selection is superb. The rooms are well-appointed with modern amenities, comfortable beds, and plush pillows—an impressive feat for a property housed in a building that’s been around for a while. Hats off to the GM and the entire JW Marriott GC team for maintaining such high standards and keeping the JW brand strong and welcoming. We’ll be back soon!

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“Great”

Beautiful hotel. The staff are mostly lovely, the hotel is very clean and the pool is awesome. The hotel buffet breakfast is great. We had a few issues with bed quality which forced us to move rooms 3 times with a baby and toddler so not ideal but the manager Isaac handled professionally and made … more

Beautiful hotel. The staff are mostly lovely, the hotel is very clean and the pool is awesome. The hotel buffet breakfast is great. We had a few issues with bed quality which forced us to move rooms 3 times with a baby and toddler so not ideal but the manager Isaac handled professionally and made our stay a lot better. We thank him for trying to ensure we enjoyed our stay and make up for the hiccups along the way during our stay.

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“Luxury and a splash of chaos”

Our stay at JW Marriott Surfers Paradise was fantastic overall. The rooms were immaculate and luxurious, with fluffy pillows that made for a perfect night's sleep. Every request was quickly attended to, making us feel truly looked after. Dining at Citrique was a culinary delight, though on the expe… more

Our stay at JW Marriott Surfers Paradise was fantastic overall. The rooms were immaculate and luxurious, with fluffy pillows that made for a perfect night's sleep. Every request was quickly attended to, making us feel truly looked after. Dining at Citrique was a culinary delight, though on the expensive side—our 3-person buffet came to around $400. However, the quality was undeniable; even the room service meals were delicious and much more reasonably priced. One of the highlights for us was the stunning saltwater lagoon area. Surrounded by an abundance of vibrant fish, it provided a tranquil and unique experience, making it the perfect escape from the busy pool area. We found ourselves naturally gravitating there whenever we wanted a bit more peace and quiet among the beautiful sea life. It was such a serene spot and definitely added something special to our stay. Definitely a highlight of the kids' stay - they spent half their time underwater! However, the main pool area was far less enjoyable. While the slide was fun for both kids and adults, there were significant safety and etiquette concerns. Kids often blocked the slide exit, and many kids (and their parents!) were jumping off the rocks near the sauna, despite clear signs stating otherwise. The abundance of pool toys, though fun at times, became overwhelming in the busy moments, and the staff didn’t seem to enforce the rules. It disrupted the family-friendly atmosphere we were hoping for and left us sympathising with guests travelling without children, as it felt more like a chaotic public pool. Despite these issues, the overall experience was still very positive. The luxurious rooms, excellent service, and the peaceful lagoon more than made up for the pool's downsides. We left with fond memories and would happily return for another stay. Thank you, JW Marriott, for a memorable 4-star experience!

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“Service,room and foods”

The service was excellent, and the room was clean and bright, but the seafood buffet food was not fresh enough.