Novotel Barossa Valley Resort

“great location , stunning views , well situated in the heart of the barossa . good and staff amazing also”

we had a wonderful time here . thanks sarah for the welcome gift. this place is in the heart of the barossa with easy access everywhere . you can relax and enjoy the views or taken. the surrounding scenery. food esp at night menu 2 course is amazing and their steaks are as good as we have had anyw… more

we had a wonderful time here . thanks sarah for the welcome gift. this place is in the heart of the barossa with easy access everywhere . you can relax and enjoy the views or taken. the surrounding scenery. food esp at night menu 2 course is amazing and their steaks are as good as we have had anywhere. special credit to the staff they are friendly and also know the region well and are happy to advise on sightseeing. if i paid particular staff attention would be unfair as all so helpful but at night ryan and sarah so friendly as well as breaky gloria belinda samual and team . as mentioned though they are truly all standouts .

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“Novatel Barossa Balley Resort”

Luxurious room, magnificent views, plenty to do, staff wonderful. In the heart of the Barossa Valley absolutely stunning views across the valley. Great breakfast. All wineries easy to find. For the two of us it was the perfect location, would loved to have stayed longer.

“Always consistent”

People make hotels & this place has excellent staff. From check in to dinner & breakfast everything hums along. Beautiful views from all rooms, comfortable beds etc. Had a delay waiting for taxi but staff including Matteo and Aisha (I hope these names are correct) advised me on little known winerie… more

People make hotels & this place has excellent staff. From check in to dinner & breakfast everything hums along. Beautiful views from all rooms, comfortable beds etc. Had a delay waiting for taxi but staff including Matteo and Aisha (I hope these names are correct) advised me on little known wineries to visit whilst I had a beer or two. I bought some wines from tasting room at very reasonable mark ups. I feel very comfortable in this place.

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“Great reception staff are important!”

booked 2 rooms through Luxury Escapes. The package included a free drink per day and tasting at a winery. Checked in but only 1 room was found and I was told the other room had been cancelled. I had to find my paperwork and ipad to prove I had 2 rooms with LE. We were finally allocated 2 ro… more

booked 2 rooms through Luxury Escapes. The package included a free drink per day and tasting at a winery. Checked in but only 1 room was found and I was told the other room had been cancelled. I had to find my paperwork and ipad to prove I had 2 rooms with LE. We were finally allocated 2 rooms - I had said as long as they were located near each other it didnt matter where the rooms were. We were allocated rooms next to each other. We discovered both were disability rooms with shower curtains which I hate so we changed rooms. But in the interim our internet didnt work so we fixed that with reception. On my second visit to reception the guy gave me the drinks voucher. Next day we were out and about and decided to go to the winery tasting but reception had not provided us with the vouchers. We returned to the hotel to find our key cards didnt work so another trip to reception. The next morning I woke up to read the news on my ipad but again - no internet connection. Another call to reception. We've stayed at this hotel numerous times and never experienced such bad service. Most of it can be allocated to the one person at reception who checked us in - or perhaps to the person who employed him. An honest review of the hotel is that it is definitely not 5 star, perhaps 3 & 1/2 but I am aware of that and I would continue to stay here. I know that certain parts of the rooms were upgraded a few years ago but the rooms are still dated. Dont recall the beds Ive had previously not feeling firm but in room 116 it was softish and I had trouble getting comfortable throughout the night. The hotel still has the best view of most hotels I've stayed at, beautiful fresh air, lovely staff in the eating area and i just love the coffee maker in the room.

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