Palazzo Versace Gold Coast

“Imperial Hotel Gold Coast - 5 * service”

We booked our 3 night stay with Booking.com. On arrival at the hotel, we were greeted warmly by Ash who checked us in & Hollie who gave us a nice cold drink and chocolates. Ash, thank you so much for our lovely room 303, it was perfect for us with a nice private sun lounge area outside. The room is… more

We booked our 3 night stay with Booking.com. On arrival at the hotel, we were greeted warmly by Ash who checked us in & Hollie who gave us a nice cold drink and chocolates. Ash, thank you so much for our lovely room 303, it was perfect for us with a nice private sun lounge area outside. The room is very spacious! and has a nice seating area inside also. The bathroom with separate shower and spa bath was also spacious. The twin beds were of a large size and very very comfortable!. I did the "walk with me" check, and the room was spotless. There is minor wear on the t.v. cabinet door. Credit must be given to the room cleaning staff of our room, it was kept spotless. We did meet a few of the house keeping staff and they were all greeted us warmly. We had breakfast & dinner in the restaurant every day, and every meal was delicious. Breakfast is exceptional, and excellent value. All staff in the restaurant were very good. We would highly recommend the Imperial Hotel, if you are looking for a quiet place to stay with great value food options. The only negative comment is that the aircon operates a little noisy. However, we were able to sleep ok. If you do not drive, you can get the 704 Bus from Helensvale train station, it drops you right by the hotel 2 min walk?. The 704 bus also goes to Seaworld Main Beach & Harbourtown then on to Helensvale train station. There is also a 705 bus that leaves outside the hotel, that goes to Broadbeach. Thank you Ash, Hollie and Staff of the Imperial Hotel Gold Coast for making our 3 day stay most pleasant and relaxing. Kind regards Diane & Jim

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“A true Luxury Stay”

We enjoyed a fabulous three nights stay at this beautiful hotel. The service , food & entertainment were all excellent. Most unexpected was the true glamour and luxury of the hotel itself. The attention to detail is just superb… from stunning marble mosaics to warm parquetry flooring & beautiful fu… more

We enjoyed a fabulous three nights stay at this beautiful hotel. The service , food & entertainment were all excellent. Most unexpected was the true glamour and luxury of the hotel itself. The attention to detail is just superb… from stunning marble mosaics to warm parquetry flooring & beautiful furnishings - we loved this place !!

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“Charming”

Exceptional value with a Luxury Escapes package giving us 3 nights in a suite with the usual bonuses. The old Versace is not everyone's cup of tea, yes, it is far from new and needs some maintenance, however, it is easy to get caught up in the charm and exceptional service rarely seen nowadays. Few… more

Exceptional value with a Luxury Escapes package giving us 3 nights in a suite with the usual bonuses. The old Versace is not everyone's cup of tea, yes, it is far from new and needs some maintenance, however, it is easy to get caught up in the charm and exceptional service rarely seen nowadays. Few places offer what the Imperial does, we enjoyed everything about it.

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“Athetically pleasing hotel but very tired rooms!”

This hotel is lovely from the outset and lobby area but when you go into the rooms they look very tired with ripped/broken upholstery damaged walls and very bad room service! To start we valet parked our car and we were greeted with a gentleman who didn’t seem to want to help and said it is $50 f… more

This hotel is lovely from the outset and lobby area but when you go into the rooms they look very tired with ripped/broken upholstery damaged walls and very bad room service! To start we valet parked our car and we were greeted with a gentleman who didn’t seem to want to help and said it is $50 for me to park your car or you can do it free. Straight away me and my partner felt judged! Check in was very easy and the gentleman was very pleasant. But we did notice cleaning standards or attention to detail wasn’t as expected as there was a very thick layer of dust on the back of the computer! The evening we stayed at the property it rained so we thought we would just have a chill night and order room service. Once we ordered this took 1 hour 40 to come to the room after another call to chase the order! When the food came to the room the steak was freezing cold and the two cokes arrived without any glasses with ice for our drinks. We called up to advise this and someone came and took the steaks away to make new ones. We did notice the cutlery was very tarnished and had black bits dropping off this. We told the girl who came and she took this away. When she came back with the steaks she didn’t bring any cutlery and when we told her we were met with a ‘oh sh*t’ and she ran out of the room to go get some. We are certainly not food critics or pretentious in our expectations but at the cost, we would certainly expect a far superior level of service. Our overall impression is that the cleanliness, service and food does not uphold a 5* star. Having stayed in other Australian 5* hotels during our trip, the Imperial is clearly falling behind others. Sad to say, we wouldn’t stay again.

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