Beach Club

“Serene setup with mixed impressions”

Lovely serene setup with excellent hardworking and smiling staff. We loved our upper floor room for the views and privacy, and also the Club's high quality dining we experienced during a very busy festive season. There were letdowns which need to be addressed by management -- housekeeping each d… more

Lovely serene setup with excellent hardworking and smiling staff. We loved our upper floor room for the views and privacy, and also the Club's high quality dining we experienced during a very busy festive season. There were letdowns which need to be addressed by management -- housekeeping each day didn't visit until 3.30 - 4pm, and then bizarrely on our last evening evening housekeeping turndown arrived for the first time which was a surprise and declined because it was only after about an hour after the first clean of the day. Our balcony was never swept throughout our stay so prons we could have addressed that. Irking when we were paying thousands overall. The pool area is so dated in style but we appreciated the private beach zone each day. Overall, mixed impressions but it is a lovely spot.

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“Lovely stay at the Beach Club”

We stayed at the Beach Club for 4 nights as part of a three week holiday in Australia. Our luggage was collected from the airport carousel and whisked away on our behalf to our room which is a really nice touch. We were met at the airport and transported to the hotel along with other guests. Check … more

We stayed at the Beach Club for 4 nights as part of a three week holiday in Australia. Our luggage was collected from the airport carousel and whisked away on our behalf to our room which is a really nice touch. We were met at the airport and transported to the hotel along with other guests. Check in was very slick and we were offered a glass of bubbles upon arrival whilst everything was explained to us. We were also invited to a drinks reception that evening which we enjoyed. Our room was on the ground floor( 106) and very spacious with a lovely outdoor patio area and a good selection of amenities. All the rooms are facing the beach with good views. When we opened the patio we were absolutely delighted to see wallabies directly outside on the garden and these were ever present throughout our stay along with cockatoos. The breakfast was really good (probably the best we had in Australia) and service at breakfast was excellent. You can also get breakfast served in your room at no extra cost.The hotel has a beautiful infinity pool and whilst there are not many sun loungers we never had a problem getting a seat. The hotel also has a large cordoned off area of the beach, with loungers and pool bar service. Room servicing/cleaning could have been better. Dead flies between the shutters and outside door were not cleared for the duration of the stay. Neither was the wallaby poo on our patio. March flies were a problem across the whole island for the duration of our stay - not the fault of the hotel but they do give you a nasty bite. As a resort Hamilton Island is probably not what we expected. It’s commercialised and we were surprised to see a high rise hotel and apartment block on the island. The music and noise from the communal pool was so loud that it could be heard at our pool on our last day. Restaurant Bommies was great but expensive and all seating was inside so not really making the most of the beautiful surroundings. The Beach Club restaurant was good and located near the pool area. You do need to book restaurants well in advance and there is a 24 hour cancellation policy which is strictly enforced/charged. Pub was not to our taste and basically a sports bar. We were disappointed that the sunset drinks at the Marina were not on during one night of our stay due to a private function so we missed out on that. A few nicer places to have drinks and cocktails in the evenings would have been good.

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“A so named 5 stars”

A so named 5 stars but way under the standard, more a better 3-4 star The hotel minutes away from the airport, offers a shuttle service from and to the airport. Well located in front line to the ocean, with 57 rooms should be a gem, spacious, with views and balcony offers a peaceful stay, rooms and… more

A so named 5 stars but way under the standard, more a better 3-4 star The hotel minutes away from the airport, offers a shuttle service from and to the airport. Well located in front line to the ocean, with 57 rooms should be a gem, spacious, with views and balcony offers a peaceful stay, rooms and service is very good attentive and friendly. Reception was very helpful to book an attraction. But the venue turns out to be small for the quantity of clients, in fact the small restaurant prioritizes for Christmas day more priority to walking guest than to the in-house living guests, it turns out that it was very difficult to have a table for this dinner, beside that the menu offered was overcharged, too expensive for the place. In fact, by a good management and with the knowledge that all venues in the Island are fully booked for Christmas should have offered at the room reservation the possibility to reserve a table for the dinner. A night before we had a degustation 4 course menu for a price of 150$ each and the 25th menu was just a 3-course menu for over 800$, nothing overwhelming at all.

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“If you are going to Hamilton Island Beach Club…then you should read this”

Writing this in the departure lounge of HI airport so it’s fresh. It’s a review of my Beach Club experience ONLY after a week during the Xmas period. It’s intended for those who are committed to staying there. Overall, I would avoid HI like the plague and wish we had gone to Fiji - see my other rev… more

Writing this in the departure lounge of HI airport so it’s fresh. It’s a review of my Beach Club experience ONLY after a week during the Xmas period. It’s intended for those who are committed to staying there. Overall, I would avoid HI like the plague and wish we had gone to Fiji - see my other review of HI. What went well: Pick up / (5 min) transfer in a small capacity VW luxury minivan was smooth with checked baggage being retrieved and taken straight to the room. Similar in reverse on departure. Our pick up guy took us through some details of the resort and pointed us to the Hamilton Island App - if you DO visit get this as soon as you book & book all u want to do then. See my HI review. Complementary Piper Heidseck champagne & fruit plate on arrival + we were there for the Monday complementary drinks 4-6pm. Breakfast was included & had a good choice for 7 days - it’s al la carte. Quality SPF 50 suncream, water bottles with free refills provided throughout. Catseye beach / sea view looks amazing & the hotel has an exclusive carve out of it with shade, quality help yourself towels and loungers. The hotel will take you to anywhere on the island as a 1 way trip. Little token Xmas presents of a candle & chocolate on Xmas day What went not so well Xmas dinner was AUD 315 each (!!) plus drinks - if I had known these type of prices apply throughout when I was convinced to book HI I would have chosen elsewhere After the hotel cleaning team serviced the room an expensive water bottle top went missing - no admission of fault or offer of compensation. Maybe not a big deal but I was planning to continue using it in Oz, now can’t. We found out in the last night from a local that turtles congregate c 2.5 hours before low tide in a certain spot. I spent some time snorkelling & if I had this piece of local info from the hotel it would have avoided wasted time - probably. So some aspects of good and poor customer service. NB - I raised some points of my experience with the hotel in a survey and the assistant manager left a note (we were out on a trip that day). I emailed back but as yet had no response

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